Senior Customer Service Manager

Group Customer Service Manager

• Location: South Oxfordshire (with travel to Leeds, Bradford, and internationally)
• Job Type: Full-time
• Salary: 50k-60k annual salary

We are looking for a Group Customer Service Manager to oversee and manage our Customer Service operations across multiple locations. This role is pivotal in integrating Customer Service Departments of newly merged operations and ensuring high standards of Customer Service are maintained. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proactive approach to process improvement.

Day-to-day of the role:

• Lead and manage the daily operations of the Customer Service teams across various locations.
• Provide leadership and support to Customer Service staff, fostering a culture of continuous improvement.
• Serve as the first escalation point for complex customer queries and complaints.
• Coordinate with various departments to ensure prompt resolution of customer issues.
• Lead the integration of Customer Service operations from newly acquired businesses.
• Ensure accurate data management and maintain high-quality customer and patient files.
• Communicate effectively with customers, suppliers, and teams to maintain positive relationships.

Required Skills & Qualifications:

• A qualification in Business Administration, Management, or a related field.
• At least 7 years of experience in Customer Service, with a minimum of 3 years in a managerial role.
• Experience managing Customer Service teams across multiple locations and integrating operations from acquired businesses.
• Proficiency in Customer Service software and systems, with strong analytical skills.
• Excellent organisational, communication, and interpersonal skills.
• Proactive problem-solving abilities and a commitment to continuous improvement.
• Flexibility and adaptability, with the ability to work under pressure and to tight deadlines.
• Relevant certifications in Customer Service management are desirable.

Benefits:

• 15% annual bonus (based on commercial performance).
• Office-based role with travel opportunities.
• Monday to Friday, 08:30 to 17:00 working schedule.
• Join a supportive team dedicated to enhancing lives through enabling mobility.

How to apply:

To apply for the Group Customer Service Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. We are an equal opportunity employer and encourage applications from all sections of society.