Senior Customer Service Retail Assistant

Job Title: Senior Customer Service Retail Assistant

Location: Brighton, BN1 9BL

Salary: GBP23,400 per annum

Job Type: Full time, 37.5 hours per week

Deadline Day: 24th April 2024

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage whilst keeping our Sussex community spirit. Our vision is to be a top ten Premier League club and a top four Women's Super League club. A commitment to high performance, high professional standards and making a difference is at the heart of everything we do.

Be a part of our fantastic retail team

Our goal is to create legendary experiences for every guest or fan that enters our club shop, and we do this with our energetic and passionate team. In this role, you will be responsible for delivering outstanding service to our customers from the moment they enter the store until the completion of their transaction. Some of your daily tasks will include, serving customers, processing refunds, shirt printing and replenishing stock on the shop floor.

What we are looking for

We are looking for someone who is passionate about delivering exceptional Customer Service and thrives in a face paced environment. It is essential that you have previous experience working in a retail store, and ideally using a stock control and EPOS system. The successful candidate will have experience of up-selling and handling cash.

Our values are:

- Treat People Well

- Exceed Expectations

- Aim High. Never Give Up

- Act with Integrity

- Make it Special

How we say thank you:

- Free breakfast and lunch at both sites

- 23 days holiday rising with length of service (pro rata for part time staff)

- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and much more!

- Priority access to match tickets and access to free WSL tickets for 23/24 season

- In-house training programme and CPD opportunities

- Discounts and benefits from partners and local businesses

Our commitment to Diversity and Inclusion

We are proud to be an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values mean that we have a strong ethical culture which allows us to meet the needs of our diverse audience, both on and off the pitch. We encourage applications from individuals regardless of their age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you require any reasonable adjustments to support your application, do not hesitate to get in touch with our People and Culture team.

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This is a UK based job. It is unlawful to employ a person who does not have permission to live and work in the UK.

All offers of employment for this role are subject to background checks, including criminal (DBS) and right to work, as well as a full reference history. We do not offer sponsorship for applicants who do not have the right to work in the UK.

To submit your application for this exciting Senior Customer Service Retail Assistant opportunity, please click Apply now.

The deadline for applications is the 24th of April 2024.