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Form of workAs part of the Transport UK Group West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit aCustomer Service Assistant - Retail / Dispatcheron a full-time, permanent basis, based at Sandwell & Dudley
You will provide a safe and efficient train despatch and platform service to ensure that all activities are carried out safely.
What does the job involve?
- Responsible for care of all despatch equipment
- Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
- Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance
- Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
- Ensure compliance with the requirements of the Health & Safety at Work Act
- Ensure the safe and timely despatch of trains
- Ensure high levels of Customer Service are provided
- Ensure customers are provided with the available accurate and timely information
- Ensure own safety and that of others at all times
- Maximise station revenue income
- Provide a high quality ticket retailing and customer care service, complying with the current West Midlands Trains and ATOC ticket retailing instructions and guidelines.
- Make reservations for customers and assist them with their travel arrangements
- Comply fully with station accountancy, cash regulations and internal check procedures to ensure that revenue and vulnerable items are kept secure.
What skills and experience do I need to do the job?
- Customer focused
- Efficient and calm
- Polite and friendly
- Flexible as to the requirements of the job
- Good communication skills
- Able to use own initiative when appropriate
- High standard of personal presentation
- Numerate and literate
- Honest
- Computer literate
- Able to learn legislation that affects the role
What are the salary and benefits?
- £23,254 rising up to £28,012 after probation
- Defined Benefit pension – one of the best in the UK
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities
Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
