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Job Details
Senior Customer Strategy & Insights Executive | CX
London / Hybrid working
We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Our Insights colleagues are the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers and customers. By collecting substantial data from across the world, they blend human expertise with technology, making sure we can deliver innovative insights to brands everywhere.
Every moment of every day is made up experiences – from the purchases you might make, to the emails you receive, to the jet-setting holidays you might go on. Even reading this right now!
Kantar’s CX team handles data like no other in Kantar’s Insights division. We support our clients to tap into experiences, understand how to improve them, make them more meaningful and stand out from the crowd. As a Senior Customer Strategy & Insights Executive, you’ll work with your clients to identify changes that matter at both a tactical and strategic level. Partnering with world class technology platform providers Medallia and Qualtrics helps us to collect data in the moments that matter, dive deep to analyse it, and provide compelling insights on the nuances of the experience. You will be at the forefront of driving this insight and also have the opportunity to contribute to the development of new client initiatives. It’s an exciting, dynamic and evolving role for you to make your own. So if this sounds like an experience that’s for you – come and join us!
We are looking for a Senior Customer Strategy & Insights Executive to join our CX team. You’ll work closely with clients to understand their business objectives and the most appropriate research design to meet these objectives. You are working towards becoming a recognised CX expert in research design and insight delivery. Your goal is the delivery of high quality CX insights and recommendations that will enable clients to improve their customer experience strategies.
What you’ll be doing
- You will demonstrate a passion for CX, a willingness to learn and a desire and hunger to improve your skills
- You will lead various small client projects from brief through to analysis and debrief, with consistently high quality and reliability, ensuring a happy client.
- You will support seniors on larger more complex projects – taking a proactive lead on driving the project forward, managing internal teams efficiently escalating where appropriate and necessary.
- Great communication skills are key – you will be clear, confident, persuasive and empathetic with clients and colleagues.
- You will be expected to contribute to our collaborative culture, with a can-do attitude and a positive approach to your work
The skills & experience needed as Senior Research Executive
- Must have experience in Quantitative Research, ideally within CX
- Must have an analytical and insight driven mindset.
- Exceptional communicator (written and verbally) and client management experience
- Experience in developing and landing actionable insights for the client’s organisation
- Dynamic and proactive attitude with a curious mind and a thirst for knowledge and learning.
WHATS IN IT FOR YOU:
Kantar is committed to supporting the wellbeing of our colleagues and their family members in order to create a positive working environment where we can all thrive. We design and provide benefits to show that we value our people and are flexible for their diverse needs.
Benefits include:
Competitive compensation: Pension, life assurance and healthcare cover as standard, 25 days annual leave with an option to sell or buy additional days - and a wealth of additional flexible benefits on offer
Life Leave: Up to 5 additional days’ paid leave to support the moments that matter, as well as enhanced parental leave
Paid charity days: Two paid days per year to undertake volunteering work at a charity of your choice
Employee Assistance Programme (EAP): Providing you and your family with access to professional counselling services and wellbeing support when needed
WHY JOIN KANTAR?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
Location
London, South Bank CentralUnited Kingdom Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
