Senior Desktop Engineer

Job title: Senior Desktop Engineer
Salary: £30,000 - £33,000
Location: Ipswich
This is a full-time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.
The successful candidate must be willing to undergo the client's security clearance process.
Responsibilities:
* Fully site-based
* Able to deal directly with clients in a friendly and highly confident manner
* Troubleshooting known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories
* Experienced with VIP support and engagement
* Troubleshooting known and unknown software issues related to Windows platforms
* Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks
* Providing 'Hands and Eyes' support to other teams
* Processing documentation and knowledge base article management
* Using the onsite call management system to update calls and close calls to specific SLAs
* Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable
Essential skills / qualifications:
* Knowledge of current and past Microsoft windows operating systems
* Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
* Experience in Windows imaging techniques (Network & Local)
* Microsoft Active Directory & Azure Active Directory knowledge
* Remote desktop support tools
* Desktop/printer configurations
* Excellent interpersonal & communication skills
* Must be able to work independently and part of a team.
* Experience and technical knowledge of IT, PC's / peripherals, and their architecture
* Break fix, IMACs, Incidents, Projects
* Experience with Ticket Management
* Comfortable with liaising and working alongside 3rd Parties
* Display flexibility and the ability to manage your day effectively
Desirable skills / qualifications:
* ITIL Foundation
* 3 - 4 years experience supporting Windows environment
* Windows certification
As an FDS Employee you will benefit from:
* Flexible benefits including, private medical and health insurance, basic cover paid by employer
* Free eye test vouchers
* Company pension scheme
* Income protection after 6 months' service should you be off work due to serious illness
* 23 days holiday rising by 1 day per year to max 25
* Option to purchase / sell additional holiday
* Life insurance
* Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
if you have the skills required apply now
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