Senior Desktop Engineer

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Senior Desktop Engineer based on their customer site in Ipswich. This is a full-time, permanent role to start ASAP. The role is paying between 30,000 - 33,000 per annum, depending on experience, working between 09:00 - 17:15 Monday - Friday.

The successful candidate must be willing to undergo the client's security clearance process.

Your role will involve:

• Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories
• Experienced with VIP support and engagement
• Troubleshooting known and unknown software issues related to Windows platforms
• Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks
• Providing 'Hands and Eyes' support to other teams
• Processing documentation and knowledge base article management
• Using the onsite call management system to update calls and close calls to specific SLAs
• Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable

What we're looking for:

• Able to deal directly with clients in a friendly and highly confident manner
• Knowledge of current and past Microsoft windows operating systems
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
• Experience in Windows imaging techniques (Network & Local)
• Microsoft Active Directory & Azure Active Directory knowledge
• Remote desktop support tools
• Desktop/printer configurations
• Excellent interpersonal & communication skills
• Must be able to work independently and part of a team.
• Experience and technical knowledge of IT, PC's / peripherals, and their architecture
• Break fix, IMACs, Incidents, Projects
• Experience with Ticket Management
• Comfortable with liaising and working alongside 3rd Parties
• Display flexibility and the ability to manage your day effectively

Desirable skills/qualifications:

• ITIL Foundation
• Experience supporting Windows environment
• Windows certification

As an employee you will benefit from:

• Flexible benefits including, private medical and health insurance, basic cover paid by employer
• Free eye test vouchers
• Company pension scheme
• Income protection after 6 months' service should you be off work due to serious illness
• 23 days holiday rising by 1 day per year to max 25
• Option to purchase/sell additional holiday
• Life insurance
• Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support