Senior Digital Analyst

The Royal Opera House is one of the world s most celebrated theatres and home of The Royal Ballet, The Royal Opera and The Orchestra of the Royal Opera House. Our mission is to increase public enjoyment and appreciation of exceptional opera and ballet.
The Audiences and Commercial Department plays a vital role in the success of the Royal Opera House, telling the story of the organisation and encouraging people to engage with us - whether by attending a performance, seeing a live screening at the cinema, streaming a performance online, or coming in to enjoy the shop, bars, and restaurants in our iconic Covent Garden building.
Understanding audience behaviour, diversifying our audiences across the arts forms and being able to increase engagement with the ROH across our range of platforms is critical. With this in mind, the work of the Digital Product & Analytics team is more relevant than ever before. We are now looking to appoint a Senior Digital Analyst who will deliver high-quality and insightful analysis in relation to the range of ROH digital services maximising the value of available data.
Our ideal candidate will quickly develop a strong understanding of the business objectives for our digital services, including our website and Royal Opera House Stream, and forge excellent relationships with all stakeholders and internal/external partners. This is an exciting opportunity to take a lead role in digital analytics, as we strive to become more data driven as an organisation. You will support the Senior Insight Manager to showcase the value of data and translate insights into compelling stories.
The successful candidate will be a strong team player, who is passionate about data analytics and comfortable working on multiple projects independently. They will be able to demonstrate:
A proven ability to understand commercial strategies and business goals, and turn these into meaningful performance measures, including key performance indicators. High proficiency with tools and methods such as Google Tag Manager (GTM), A/B testing, Excel and basic SQL. Experience working with Google Analytics (GA4) and other tools to deliver robust analysis and clear visualisations e.g., Data Studio or Tableau. A well-honed ability to turn complex data into compelling, clear and actionable stories, presenting clear messages to all levels of technical ability. The interpersonal and presentation skills to make effective tactical and strategic recommendations. Strong time management skills, with demonstrable experience of having to prioritise and readily adapt as required to meet evolving business needs. Please note, a working knowledge of our arts forms, or theatre/performing arts is not a pre-requisite for this role. We are actively seeking candidates who can bring the data analysis skills required and might be considering moving from another sector with transferable skills.
The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are currently under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
A full job description and ROH information pack can be found on the ROH website, along with guidance on how to apply, via the 'Apply' link below.
Closing date for applications: 8.00 am, Monday 5th February 2024.
This will be a two-stage interview process. First round interviews will be held online w/c 12th February 2024. 2nd round interviews will follow onsite at ROH Covent Garden.
Applicants must have work authorisation for the UK.
No agencies please