Senior E-Commerce Executive

Kukoon is a family run eCommerce business based in Newry, Co. Down shipping to customers all across the World. We are now recruiting for an eCommerce Executive to be based in our Newry location.

Kukoon is a family business, which first entered eCommerce through eBay in the early 2000s. We were the first sellers in our category on Amazon & we have developed a world-class marketplace strategy as we focus on delighting every possible customer who seeks to purchase a rug from us. We design 90% of our products in-house and that is why we are the largest independent rug seller in the UK and Ireland with an 8 figure online presence.

So what will you be doing at Kukoon?

Digital Fluency - This role is entirely online (nothing to do with brick and mortar), so this is where your focus will be.

• Creating & optimising product content such as product listings for multiple digital channels (domestic and international) to enhance customer search-ability and increase conversion.
• Managing catalogue content - ensuring all products, images & information is accurate, consistent, and easily found by customers searching for their next favourite product.
• Creating marketplace specific content; aligning the information we wish to portray to the customer, with the templates, rules & parameters of marketplaces. This includes formatting Titles, Key Features, Descriptions & SEO content.

Learning your Channels - Learning ‘your’ Channels’ opportunities & intricacies is the entrepreneurial mindset we are looking for in Kukoon. You will run your own Channels and take ownership and accountability of their performance.

• Showcasing our catalogue, to achieve the highest impressions and conversion possible.
• Researching changes in content requirements from marketplaces & working with other internal teams such as Customer Service & Purchasing to deliver our vision to the customer.
• Prioritising smart pricing & financial analysis in order to run your Channels effectively.

Data Analysis - We dive deep and stay focused on the details. Reports need to be timely and accurate, so we build trust across the business and make the right commercial decisions.

• Analysing & interpreting and presenting data to lead informed decision-making.
• Reporting your findings in an easily digestible way to the wider team that demonstrates your complete understanding of your channels and their customers.
• Creating & embedding new tools & processes to drive efficiencies & accuracy.

What we are looking for:

We know this isn’t your standard job, so we don’t have standard requirements…

• A Proud Owner - Ownership of a channel or a sales funnel is a serious job. Understanding the short term & long term game play, in order to yield the best possible results. The job never truly stops, the mind is never fully at rest because the hunger for making ‘my’ channels bigger & stronger is at the core of this person. Best within the company isn’t enough - best in class on a nationwide level is the aim. Ownership is more personal than accountability.

• A Curious Investigator - Owning a channel always opens new doors. There are always questions to be answered, there are always more insights to digest. Curiosity can get the better of a person & there are some rabbit-holes which run too deep. But a person learns from it; they strike a better balance next time between investigating & value-add. Curiosity takes someone from good to great.

• An Accomplished Communicator - It’s okay to say that a channel is stable, but on most occasions there will always be happenings, good and bad, which it is important to communicate to the wider team. Communication assists action, builds trust and supports the small steps across the business which build our path forward.

We recognise that some characteristics are akin to personality traits and someone’s skills in one area can outweigh lighter experience in others. For that reason, we allow for specialisms and recognise the strength of our differences.

Training is a big part of what we do! We offer expert training to each new member of staff in a variety of roles by our current team members, who are some of the best in the industry.

Perks of the Job:

• Joining one of the UK’s top online interiors companies, with ambitious growth targets and significant international expansion plans.
• A 4 day working week for 6 months per year!
• Highly competitive salary.
• Experience in a fast paced digital-first company that thrives on continually improving.
• Basically giving rugs away for free with a huge employee discount!
• Great working culture that values people who work hard, achieve results and like to have a bit of craic doing it.
• Perfect for someone who thrives in a company offering work/life integration.

Job Type: Full-time

Salary: £28,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Free parking
• On-site parking
• Store discount

Work Location: Hybrid remote in Newry