AddressResponsibilities:
• Provide customer oriented service to fulfil and exceed customer’s requirements and expectation
• Handle, follow up operations issues and customer request. Review operational issues with customers and establishing best-practices.
• Assist Customers for continuous improvement based on DHL value propositions
• Coordinate with all teams to ensure meeting customer SOP, accurate and timely billing, and achieving KPI performance targets
• Compile KPI / data analysis reports required by customers/management
• Introduce best practices operational performance across OMS implementations based on SOP and logistics experience.
• Coordinates with overseas offices for customer review
• Ensure timely and accurate issuance of invoice accordingly to tariff
Requirements:
• Knowledge of end to end supply chain management
• Professional Diploma required and academic degree preferred
• Minimum of 5 years experience in Logistics/Supply Chain Industry
• Good interpersonal, communication and negotiation skills
• Independent, energetic and responsible
• Good team player and customer focus
• Proficient in PC operations knowledge, e.g. Ms Excel, Powerpoint, Outlook
• Good command of both written and spoken English and Chinese
