Senior Facilities Helpdesk

I have a client with an immediate requirement for a Senior Facilities/helpdesk coordinator for a permanent position in Stockport.
Monday to Friday 8 - 4:30 / 9 - 5:30 shift patterns
Occasional out of hours requirement
25-30k salary
On site parking
A Stockport-based property management company is looking to recruit a senior individual to their growing Facilities Helpdesk team. The company manages a mixture of commercial and retail properties across the UK, providing maintenance and building fabric support.
Your new role
You will be joining the facilities help desk team to provide comprehensive administrative support with general office duties to the client base, across the UK.
Primary duties will include:
- Lead a team of 2 helpdesk individuals
- Respond to telephone calls from a dedicated direct maintenance telephone line, ensuring works are completed within the required time period.
- Input job requests/work orders via the Qube/Planet software system and complete all requisite fields.
- Chase contractors for updates and completion of all work carried out.
- Arrange quotations on any costed works ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation.
- Process contractor invoices.
- Prepare reports for key clients.
- Maintain excellent working relationships with other colleagues, clients, and contractors.
- Operate within a team and promote amicable working relationships.
- Report to the Head of Facilities Management any issues that prevent the fulfilment of tasks.
- Carry out any other duties as reasonably required from time to time by the Head of Department.
Qualifications and Requirements:
* Prior experience on FM Helpdesk, or in coordinator/scheduler role
* Excellent communication and customer service skills.
* Ability to work in a fast-paced environment and prioritize tasks.
* Experience using a CAFM system
* Ability to work effectively in a team environment and maintain excellent working relationships.
* Strong attention to detail and ability to work with a high degree of accuracy.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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