Position:Senior Field Service Engineer - IT Hardware (Servers/Laptops/ EPOS)
Location:Birmingham Central- Mon-Fri
Salary: £27,000 (Full package worth around £40k!!)
Benefits:
- Private Healthcare/Dental Insurance
- Overtime
- Hybrid Company Car
- Fuel Card
- Mobile/Laptop/Ipad
- 5% matched pension rising to 7% after 2 years
- Sickness cover
- Training programme- HP, IBM & Dell Training Certification
*MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential)*
Are you a skilled Field Service Engineer with a knack for troubleshooting IT hardware? Our esteemed client, a leading IT Managed Services Provider (MSP), is seeking multiple Senior Field Service Engineers for roles based in London. If you possess hands-on field experience and an eagerness to expand your skills, this opportunity awaits you.
Key Responsibilities:
- Independently troubleshoot and resolve hardware and software issues on various products at client sites.
- Install, maintain, and support server, desktop, and EPOS environments.
- Configure and implement client software across diverse networking systems at multiple locations.
- Adhere strictly to safety measures and established protocols.
- Exhibit adaptability, problem-solving skills, and a willingness to acquire new proficiencies.
- Foster positive working relationships with internal teams for effective call management and technical vetting.
- Ensure compliance with contractual and procedural requirements.
- Deliver exceptional customer service and support to clients.
- Complete all necessary paperwork within specified SLA deadlines, such as Customer Check sheets and Field Service Call Reports.
- Collaborate with call allocators to ensure efficient SLA fulfilment.
Required Skills & Experience:
- Proficiency in hardware break/fix for Laptops & Servers; familiarity with PC, Desktop, and EPOS systems is advantageous.
- Possession of a valid UK driver's license and willingness to travel to client sites daily.
- Ability to participate in an on-call rota once every five weeks.
- Strong communication and customer-facing IT industry experience.
- Excellent time management and teamwork abilities.
- Awareness of ITIL methodologies and best practices.
- Previous experience in a similar Field Engineer role is highly desirable.
- Keenness to maintain necessary Manufacturer Server Accreditations.
- Functional knowledge of server/PC architecture, Windows operating systems, printer and EPOS troubleshooting, and break-fix procedures.
- Competence in handling various technical challenges independently.
- Exceptional organizational skills and a customer-centric approach.
- Capability to perform effectively under pressure.
Preferred:
- Recognized manufacturer accreditations: HP/IBM/Lenovo/Dell in Server and/or Desktop. Search Terms: Field Engineer, Field Service Engineer, Senior Service Engineer, HP, IBM, Dell, Lenovo, Server, IT, Windows Operating Systems, EPOS troubleshooting, Break-fix
If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!