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Form of work Financial Planning Support Administrator
The Financial Planning Support Administrator is responsible for providing comprehensive administrative and operational support to the financial planning team. This role ensures efficient client onboarding, account management, data maintenance, report generation, and overall client service delivery.
Key Responsibilities:
Client Onboarding and Account Management:
- Onboard new clients, complete anti-money laundering (AML) checks, and verify identification documents.
- Work with relevant product providers to obtain accurate policy information by sending letters of authority for valuations and new business.
- Submit new business applications for client transfers, contributions, withdrawals, and general investment payments.
Data Management and Reporting:
- Maintain all internal systems, ensuring the accuracy and integrity of client data.
- Complete tasks and activities in line with company policies and procedures.
- Input client data into financial planning software programs and maintain updated client profiles.
- Prepare and coordinate review documentation, to enable Financial Planners to deliver comprehensive annual reviews to clients.
Administrative Support and Client Service:
- Liaise with clients during the new business process and account opening.
- Attend client meetings when required.
- Keep comprehensive notes to ensure recommended business is followed through.
- Keep clients up-to-date and proactively deal with any issues that may arise when opening accounts and transferring investments.
- Ensure agreed action points are diarized, actioned, and completed as per business processes.
- Support Financial Planners through the maintenance of client portfolios and records
Team Collaboration and Compliance:
- Liaise with the junior administration team in collating policy information to produce planning documents.
- Check that all compliance paperwork is present (alongside the Administration team).
- Liaise with the administration team to maintain accurate client records on the back-office system, platforms, and other IT systems (e.g., cashflow and risk profiler).
- Support the Operations Manager in the production of management information (MI) and compliance reporting.
- Participate in team projects to develop workflow and company filing systems.
Qualifications and Skills:
Proficient or some experience in using Intelliflo (IO) and Office/Teams
Knowledge of Platforms such as Transact/Fidelity/Elevate etc.
Strong organizational and time management skills
Excellent attention to detail and accuracy
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of financial regulations and compliance requirements
