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SalaryA leading London law firm is hiring a new Senior Front of House Receptionist. This is a fantastic opportunity paying up to £35,000 plus generous benefits.
Salary £35,000
Shift pattern 8am - 4.30 / 9.30 - 6pm
The Senior Front of House Receptionist will focus on the development of the team members whilst ensuring clients receive a positive and excellent experience every time, whether this is in person at the office or by telephone.
Duties as a Senior Front of House Receptionist:
- Lead from the front - Motivate and mentor the team - bringing out the best in their customer service standards.
- Manage the rota for FOH, ensuring cover between the hours of 8am and 6pm.
- Meet and greet all visitors and staff in the office, ensuring a welcoming environment.
- Manage meeting rooms, updating internal guest lists, and arranging refreshments or other requirements.
- Ensure tidiness and general upkeep of the client facing areas and assisting with hospitality for in-house events.
- Liaise with the Events team to provide support for internal events.
- Manage Firm hospitality requests.
- Manage security passes and access to the building for deliveries, and collections.
- Liaise with the Facilities team to support them in the smooth running of the building.
- Deal with clients and fee-earners face to face and on the telephone.
- Answer all incoming telephone calls via the switchboard in a timely manner, displaying empathy and excellent customer service to all callers.
- Manage courier and taxi bookings on behalf of clients and fee earners.
- Manage FOH processes and ensuring that the team keep up expected standards.
- Provide cover for the Support team as and when required and other relevant administration and housekeeping tasks.
Skills as a Senior Front of House Receptionist
- Have a minimum of one years' experience in a busy Front of House role.
- Have previous experience supervising others.
- Professional appearance, with good manners and a willingness to provide a quality service to the client.
