Address
Form of work
SalaryJob Title:Senior Helpline Call Handler
Company:Karma Nirvana
Location: In-office
Salary: £28,000
Read the full job description on our website and apply on our website:
https://karmanirvana.org.uk/about/vacancies/senior-helpline-call-handler/
Application Closing Date: Sunday14th April 2024
Telephone interviews: w/c 15th April 2024 (approx)
In-Person Interviews: 17th-19th April 2024 (approx)
Overview:
Join Karma Nirvana, a pioneering charity dedicated to supporting victims and survivors of Honour Based Abuse (HBA), as a Senior Helpline Call Handler. Be part of our mission to end HBA by providing crucial support to those in need.
About Karma Nirvana:
Karma Nirvana is the longest-established specialist charity dedicated to supporting victims and survivors of Honour Based Abuse (HBA). For close to three decades, we have led the campaign against Honour Based Abuse; supporting, educating and empowering all those impacted to live abuse-free.
We run the national Honour Based Abuse Helpline, train frontline practitioners and professionals, and campaign for change, working with parliamentarians and policy-makers. Central to our work is the voice and lived experience of survivors of Honour Based Abuse.
Key Responsibilities:
Respond to contacts on the Honour Based Abuse Helpline, offering tailored support to service users.
Provide emotional and practical assistance, safety planning, and referrals to appropriate agencies.
Lead and support helpline staff, ensuring they receive appropriate supervision and support.
Advocate on behalf of service users when necessary, promoting their rights and concerns.
Requirements:
Previous experience in the Violence Against Women and Girls (VAWG) or Domestic Abuse (DA) sector.
Good understanding of HBA, VAWG, and DA.
Ability to manage sensitive and challenging calls with empathy and professionalism.
Commitment to working towards ending all forms of violence against women and girls.
Employment Benefits:
Annual leave: 28 days per annum plus public holidays.
Pension Scheme: Employer contribution of 3%.
Employee Assistance Scheme: Confidential support and advice available 24/7.
External Supervision: Trauma-informed supervision for helpline staff.
Training and Development: Opportunities for career growth and team-building activities.
Apply now to be part of our mission to end Honour Based Abuse! Visit our website for more information.
The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
