Senior Host

7-MILFO/ETHE
Senior Host
Permanent
Salary up to £32k
West End

The client:

A leading flexible workspace company that operates with the aim to enhance the way people work are looking for a Senior Host to join the team.

The role:
The Senior Host duties will include, but are not limited to:

• Assist the Member Experience Manager with planning and execution of day to day tasks needed in order to ensure we hit all aspects of our daily set up
• Provide assistance regarding any reception services required
• Role model behaviours to and ensure the team welcome all visitors warmly by greeting them in person or on the phone answering or referring enquiries.
• Liaise with Member Experience Hosts to facilitate all member requests such as meeting room reservations and catering, postage/parcel/courier arrangements ensuring services are appropriately charged for on Nexudus and all are completed within appropriate time frames
• Maintain accurate and timely records of completed work and ensure all information is handed over and followed up efficiently.
• Maintain security by following the health & safety procedures in place.
• Work with Member Experience hosts to order building stock to ensure levels are maintained, raising and receipting POs on SAP.
• Raise & manage troubleshooting tickets via the IT Helpdesk for IT issues, and via Freshdesk for maintenance and cleaning issues, ensuring members are kept updated.
• Assist Managers and colleagues with all operational and administrative tasks.
• Closely monitoring the housekeeping to ensure tea points, reception, WC's and meeting rooms are consistently replenished and maintained to a the highest standard.
• Closely monitor clients emails, replying to all relevant emails in a timely fashion.

The successful candidate will:

• Have excellent written and verbal communication skills
• Have lots of initiative and be able to work under pressure
• Have a strong eye for detail
• Be personable and professional
• Have a passion for providing 5* client service
• Be a team player and happy to go the extra mile
• Ideally have previous experience as a corporate receptionist

The details & benefits:

• Salary up to £32k, depending on experience
• Shifts between 7am and 7pm
• To work for a leading and growing flexible working space company
• Exciting benefits such as gym membership discounts, 28 days annual leave (on top of bank holidays), 2x volunteering days per year, a season ticket loan, cycle to work scheme and more

If you are interested in this exciting opportunity and to join a great team, please apply today!