Passenger Host Opportunities - St Pancras

Job Introduction

We are seeking people for opportunities at the Highspeed Station of St Pancras International.

As part of the High Speed team, you will be required to deliver exceptional customer service by creating a safe, secure, pleasant and comfortable environment for our passengers. Your responsibilities range from providing service information, selling tickets, dispatching trains, operating ticket gates, and dealing with safety and security issues. The ability to multitask is essential, as is having a team ethos.

You need to be a proactive individual who is self-motivated and able to use your own initiative to ensure that you are constantly providing the very best customer experience at all times.

You will be given full vocational training to ensure you have the skills, experience and knowledge required for the role.

Working here

You will work a varied shift pattern, which includes weekends and bank holidays.

The earliest shift start is 05:15 hrs and the latest shift finish is 00:45 hrs – you will need to ensure that you can  independently travel to and from your place of work without relying on the SE train network.

Below are the shift patterns for each of the Highspeed Stations, please ensure that before applying you are able to meet these shift patterns and have a suitable way to travel to and from work without relying on the use of public transport:

Ebbsfleet/Stratford (Mon - Sat)                                                      St Pancras (Mon - Sat)

05:15 to 15:15                                                                                   05:30 to 14:15

05:30 to 15:30                                                                                   06:00 to 14:45

05:45 to 15:45                                                                                   07:00 to 15:45

09:30 to 19:30                                                                                   14:00 to 22:45

14:30 to 00:30                                                                                   14:30 to 23:15

14:45 to 00:45                                                                                   15:35 to 00:20

Sunday hours:                                                                                 Sunday hours:

07:30 to 16:00                                                                                   08:00 to 16:00

07:45 to 16:15                                                                                   10:00 to 18:00

09:00 to 18:00                                                                                   14:00 to 22.45

14:00 to 22:30                                                                                   14:30 to 23:15

15:45 to 00:15                                                                                   15:45 to 23:45

See some of our achievements from 2023 in the video below;

Role Responsibility

This is what some of our existing Passenger Hosts have to say....

 “I love working as Passenger Host as it gives me so much variety in my role - one week I will be working the gates and the next week in the ticket office”

“Working in a modern station environment is great, it makes assisting our customers even easier”

“It’s nice to interact with customers who enjoy travelling on our high speed service”

“Because we all undertake a multi-functional role, this creates a strong team bond as we all understand the demands of all the roles within a busy station”

The Ideal Candidate

You must be able to demonstrate the following in your application:

• Excellent communication skills
• A passion for delivering excellent customer service
• The ability to engage with people, demonstrating a willingness to help them at all times.
• Always be smart in appearance and wear your uniform with pride
• To be proactive when it comes to problem solving
• To demonstrate our values on a day to day basis
• Demonstrate you are able to meet shift requirements between 05:15 and 00:45 (please describe how you will do so in the Supporting Information section of the application form)

Please note that if applying for Stratford International, the station is manned by Ebbsfleet International staff, so we are looking for the ability to meet shift requirements starting and finishing at Ebbsfleet.

Package Description

Southeastern recognises the value of every employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• 32 days annual leave entitlement (which includes bank holidays)
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
• Full training, a nationally recognised qualification and free uniform

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on . 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives .

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

SE Trains Limited