Senior Infrastructure Officer

HMRC's CFS plays an integral role in Her Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires a specialist network and technology, which the Infrastructure team is responsible for supporting.

As CFS grows, so does the need for Infrastructure support. The Infrastructure Senior Officer role is an amazing opportunity for any forward thinking and focused individual who has a passion for technology.

The primary responsibility of this role is to support all technology underpinning CFS business as usual activity. This supports Investigators as they capture, investigate, and analyse forensic evidence, extracted from digital media devices that have been, or are suspected of being, used in the commission of crime.

Person specification

As a member of the HMRC Fraud Investigation Service, Digital Forensic Infrastructure Team, you will:

• Work in a team of infrastructure specialists and engineers, ensuring services are integrated, delivered, and operated as required.
• Provide direction and support junior engineers.
• Manage multiple priorities in a fast-paced environment.
• Work as part of a skilled team sharing ideas, but also take the initiative and work independently with little supervision.
• Play a leading role in the planning, designing, maintaining and improving Digital Forensic Infrastructure services and technologies.
• Work with and support third parties in providing infrastructure and work with technical architects to translate architectural designs into operations.
• You can break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot and identify problems across different technology capabilities.

Training Requirements:

In this role you will have a chance to train and become qualified gaining industry leading infrastructure specialist certifications. You will achieve AWS Associate certification and have a pathway to AWS Professional certification as well as have exposure to relevant SANS training modules.

Essential Criteria

• Experience with, or exposure to VMWare vSphere or similar.
• Experience with, or exposure to Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc.)
• Experience with, or exposure to network technologies such as Cisco ACI or NXOS, Fortigate firewalls or similar, etc.
• Experience with, or exposure to supporting the planning, installation, maintenance and improvement of hardware services within a data centre.
• Exposure to, or awareness of scripting or programming languages (Powershell, Python, TypeScript, etc.)
• Awareness of public cloud technologies or an interest to learn more.
• Experience in providing support and guidance to other engineers.
• Ability to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot and identify problems across different technology capabilities.
• You can demonstrate an understanding of information security and the types of security controls that can be used to mitigate security threats within solutions and services.
• You must hold or be able to obtain SC security clearance.

Desirable Criteria:

• Degree or degree-level qualification in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA A+, etc.
• ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards.
• Exposure to, or experience working with DevOps processes and practices.
• Experience working with Gitlab or other CI/CD tools.
• Experience working with programming/IaC languages (eg. Powershell, Python, Terraform)
• Exposure to, or experience working with project management tools (eg. Jira, MS Project)
• Exposure to, or experience with version control systems.