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Form of work
SalaryMy prestigious customer is recruiting for a senior L3 Deskside support Engineer with a current UK Government SC Clearance.
This is a full-time, Onsite permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays.
Responsibilities:
- Desktop / Laptop / VDI build, configuration and deployment to end users
- Software installation / deployment
- Smartphone deployment
- Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
- Hardware installation / upgrade / break fix for desktop, laptop, and server
- Smartphone support
- Service Desk cover as required
- Assisting with customer projects
What we're looking for:
- Full UK driving license is essential to provide support across the large site and surrounding satellite sites
- Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support
- Microsoft Office 2010 onwards
- Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
- Knowledge of Microsoft SCCM and OS / Application deployment
- Good verbal communication: ability to communicate to all levels
- Good written communication: concise and accurate call logging, documentation, and email correspondence
- Good time management / organisational skills
- Work well as part of a team or independently
- Driving licence essential to provide support across the large site and surrounding satellite sites
Desirable skills / qualifications:
- Microsoft Windows 7/10 training and certification
- Active Directory management
- Understanding of SCCM
- Understanding of Mobile Iron or similar mobile device management platforms
- Understanding of McAfee EPO
Employee benefits:
- Flexible benefits including, medical insurance and eyecare vouchers
- Company pension scheme
- Income protection after 6 month’s service
- 23 days holiday raising to max 25
- Option to purchase / sell additional holiday
- Life insurance
- Employee Assistance Programme
