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Form of work
SalaryThis is an all round senior IT role supporting a multisite business and working as part of a close-knit team.
We are looking for a strong all round IT professional with a hands on approach.
Key Responsibilities
- Provide 1st, 2nd and 3rd line technical support for hardware and software issues.
- Be a point of escalation for support desk.
- Manage the timely resolution of open calls and call actions across all companies.
- Take ownership of assigned incidents and manage them through to resolution.
- Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly.
- Proactively research ideas and concepts to source suitable technical solutions or resolve problems.
- Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration.
- ‘Hands-on’ approach to problem-solving; solving problems within strict SLA timeframes.
- Provide on-site support for construction sites as and when required.
- Deliver exceptional customer service and demonstrate ability and desire to go ‘above and beyond’ for our colleagues.
- Strong Microsoft Windows Server (2016, 2019 and 2022)
- Active Directory, DNS, DHCP Administration.
- O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc).
- SharePoint migrations and adoption.
- SQL Server Administration and troubleshooting.
- Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations.
- Virtualisation troubleshooting (HyperV).
- Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production.
- Advanced Intune / MDM, Autopilot.
- Advanced Networking skills (managed switching, VLAN’s) Meraki and SonicWALL
On offer is a superb salary plus very good benefits. The role is offered with some hybrid working (3-4 days on site).
