AddressCloudM is an award-winning SaaS company whose humble beginnings in Manchester have grown into a global business in just a few short years.
The CloudM platform is designed to help our customers get the most out of SaaS applications like Microsoft 365 and Google Workspace, automating time-consuming tasks like IT admin, onboarding & offboarding, archiving, and migrations.
Our SaaS data management platform has been used by over 35,000 customers in 107 countries including the likes of LinkedIn, Uber, Netflix, Booking.com, and Spotify.
We have a brilliant team of more than 70 people in Manchester, Europe, and the USA. We are still growing, and that means we need more brilliant people who share our ambition to join our team.
Join the Cloud revolution. Join CloudM.
Role Overview :
We are looking for a Senior IT & Security Engineer to lead a newly formed internal function that will support, maintain and optimise our internal systems and cyber/information security.
You’ll play a key role in optimising our systems and improving the flow of essential information around the business, helping us to grow quickly and responsibly. You’ll also be able to collaborate with many functions across the business of highly technical and security savvy people - drawing on their knowledge and support to help you to implement improvements at pace. You’ll also interact directly with customers and auditors on these topics.
Additionally, as a solo contributor you will be a self-starter and undertake the day to day technical management of our cloud applications primarily Microsoft 365 and Google Workspace.
Responsibilities:
You’ll provide support for users and their use of key business applications through ongoing maintenance and incident management.
Key applications include: Google Workspace, Microsoft 365, Okta, Slack, JIRA and Zendesk.
Support our Head of Support/Services and our Head of Development with the billing management and security of our Google Cloud Platform, Azure and AWS infrastructure.
Maintain an accurate inventory of user devices, cloud assets, configuration, access rights and costs.
Own global asset management process (either internally or via a third party); servicing and troubleshooting hardware as well as managing the onboarding, offboarding and end of life processes for all assets across the UK, Bulgaria and North America.
Maintenance of office equipment will be part of the role, meaning that you will need to travel to the Manchester office from time to time.
You’ll manage Security Risk through assessment, mitigation and education. Drawing on skills from our People team to ensure that training is engaging and adapted to our business needs.
Use recognized sources of threat intelligence as well as risk impact assessments to identify security weaknesses within the business and work with other parts of the business to build plans for change.
Lead the maintenance of our Cyber Security and Information Security certifications by adopting and maintaining systems improvements as well as leading the audit process.
Continuously improve and embed our security processes within CloudM.
Assist in the completion of security questionnaires for our customers/partners.
Skills and Experience:
General
Empathy with end users, to help them solve their problems.
Excellent communication and coordination skills.
Excellent organisational and time management skills.
A “can do” attitude that relishes a new challenge.
Systems
5+ years experience in IT support in companies with primarily cloud usage.
Hands-on ability with hardware - able to troubleshoot, diagnose and repair system configuration issues with physical devices including Windows and Linux PCs, Video-conferencing systems (Google and Microsoft) and network infrastructure.
Device management using Microsoft Azure Active Directory and Intune or Google Workspace.
Office suite management using Google Workspace and / or Microsoft 365.
Experience of billing management for Google Cloud Platform, Azure or AWS.
Security
Experience working within recognised Information Security frameworks and best practices such as ISO27001, NIST etc
Demonstrable experience of implementing, monitoring, and improving the threat and vulnerability management service of a medium-scale company.
Solid understanding of Information Security and Cyber Security.
Knowledge and understanding of auditing procedures.
Pragmatic approach, that balances risk vs. other factors including time, cost and effort.
Understanding of GDPR
CloudM Culture :
We are a company consisting of old hands and new faces, all with a passion for technology’s power to simplify. We are developers, designers, marketers and innovators.
We are constantly trying new things, and sometimes getting it wrong. Which is good, as innovation never came from perfection. We work quickly to keep pace with the industry we’re in. We’re proactive, not reactive, and have been that way since day one. We want to have the answers when our customers ask us questions.
CloudM is a remote-first organisation. This means we are not limited to one geographical location. We are committed to attracting and developing a diverse workforce, seeing individual differences as opportunities for innovation and growth. Our company is about culture-add, not culture-fit.
Our DE&I (Diversity, Equity and Inclusion) strategy is ingrained in everything we do here at CloudM. From recruitment and employee engagement to our EVP (Employee Value Proposition). We use gender bias decoders to check our job listings are inclusive and post on LGBTQ+ and neurodiverse job boards for our recruitment. Our EVP includes flexible working hours (we believe flexible working should be the norm, not the exception), generous family leave pay (commonly known as maternity/paternity/adoption leave), EAP (Employee Assistance Program) and mental health first aiders. All of this helps with our team’s work-life balance, removing barriers to childcare or caring for relatives and pets. Our team can do the school run or even go to the gym in the middle of the day. We are trying to build a culture of flexibility and inclusivity for the long term.
What CloudM can offer you:
- Private healthcare including dental and optical care
- Company contributed pension (matched up to 5%)
- Unlimited paid holiday
- Flexible working - we ask that you work during core hours (10-4) to help with collaboration, but outside of that you can work when suits you
- 10 paid sick days
- Death in service, 4 times your annual salary
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Tech scheme (Salary sacrifice, CloudM can loan you up to £1,000.00 for tech equipment)
- Paid certifications and qualifications
- Birthdays off
- Financial wellbeing advisor
- Opportunity to develop within a fast-growing tech business with an ambitious year-on-year growth trajectory
- Market-leading parental leave policies
- Various wellbeing initiatives ️
- Exclusive access to discounts & rewards programs, including Gym membership
- High-spec equipment (laptops, phones, etc.)
- Working from home equipment budget
Location:
Remote-based role. However, within commutable distance to Manchester would be desirable for the odd team-building activity / meeting.
Environmental & Social Responsibility:
Our business strives to progress our industry as a whole and are using the B Corporation framework to continuously build on how we can treat our employees, community and environment with respect.
We expect that all of our employees play their part in our social progression plans, whether that’s leading the environmental board, playing a part in the DEI community, participating in a charity support day or simply just following our advice on buying locally and considering the environment when booking a hotel or restaurant. Every bit counts.
Apply Now:
If you are interested in joining one of our teams, get in touch today!
Please send an email including your CV to careers@cloudm.io
