Senior It Technician

My client in the not for profit and charities sector is seeking a Senior IT Technician for a permanent position, offering a salary of £38,000 - £42,000 per annum. This role, based in Newcastle upon Tyne, involves leading the IT operations to provide top-notch service desk support and ensuring the smooth operation of the IT systems. The successful candidate will drive continuous service improvement and contribute to the successful delivery of IT services.

Client Details

Our client is a leading Not For Profit housing association based in Newcastle upon Tyne, serving rural and urban communities across the North of England. With a focus on organisational excellence and employee well-being, they offer a flexible and compassionate work environment where staff are empowered to make a real difference in the communities they serve.

• 15+ sites across the Northwest
• 35M+ turnover
• 6,500+ properties
• 250+ employees
• They are committed to employee satisfaction (see benefits)
• 3 Key hubs across the Northwest

Description

As a Senior IT Technician, you will lead the Technical Operations Team, ensuring the efficient operation of IT systems and providing excellent service desk support to colleagues. This role involves managing service desk communications, troubleshooting system and network problems, and ensuring service standards of this not for profit and charities organisation are maintained. Additionally, you will contribute to the successful delivery of IT services through continuous service improvement initiatives.

• 2x Direct reports in a tight-knit IT department.
• Assist colleagues in navigating system setup and issue resolution in alignment with SLAs.
• Execute fault repairs and system setups diligently, ensuring adherence to provided diagrams.
• Provide comprehensive assistance during new application roll-outs via UAT.
• Effectively manage user accounts, promptly responding to support requests and prioritising tasks.
• Foster professional relationships with colleagues and actively contribute to IT knowledge sharing initiatives.
• Collaborate to fulfil IT department requirements and advocate for continuous improvement.
• Adhere to organisational policies, regulatory compliance, and fulfil additional responsibilities as required.
• Travel expenses are paid, but occasionally this candidate will visit sites across the Northwest.

Profile

The successful Senior It Technician will be:

• Proficient in Microsoft Active Directory, SharePoint, Exchange Server, and Office 365 administration.
• Experienced in MS Windows 10 desktop and application support.
• Strong diagnostic and problem-solving skills.
• Versatile in providing support for various devices and remote setups.
• Competent in IT Operations Support and Service Desk management.
• Effective communicator with a focus on timely issue resolution.
• Knowledgeable in cybersecurity practices and GDPR compliance.
• Skilled in team coordination, workload prioritisation, and resource planning.
• Live within the Northwest and prepared to travel to different sites within the Northwest.

Desirables:

• ITIL certification
• Microsoft Certified: Azure fundamentals
• CompTIA A+ certification
• Microsoft Certified IT Professional
• Relevant degree in Business, Computer Science, or related field
• Understanding and/or experience in Social Housing
• Familiarity with ISO27001 & ISO9001 standards
• Knowledge of Cisco Meraki networking solutions
• Experience with 8x8 Telephony systems
• Proficiency in Microsoft Azure cloud platform
• Familiarity with Sophos Security solutions

Job Offer

• A competitive salary of 38,000-42,000
• Free parking and travel expenses paid.
• Balanced work schedule: 36.25-hour week with flexible hours.
• Financial stability: SHPS pension with up to 8% employer contributions.
• Life Assurance: Coverage of 4x annual salary.
• Generous leave: 25 days annual leave, increasing to 30 with five years' service.
• Flexible work options: Hybrid/remote available.
• Continuous development: Induction and ongoing personal growth opportunities.
• Performance rewards: Eligibility for Corporate Performance Bonus Scheme.
• Financial planning aid: Staff Savings Scheme support.
• Health and wellness benefits: Simply Health Plan, discounted gym membership.
• Supportive services: Employee Assistance Programme available.
• Recognition: Long Service Awards.
• Community involvement: Staff Forum participation.
• Sustainable commuting: Access to Cycle to Work Scheme.
• Health coverage: Company Sick Pay Scheme.
• Family-friendly policies: Supportive benefits for family needs.