Senior It Technician

We are looking for an enthusiastic Senior IT Technician to join our centralised IT support team. As an IT Technician you'll be using your knowledge and personal skills to deliver excellent customer service in support of resolving IT Service Desk Tasks. Occasionally you will work on IT related projects. This is a great opportunity for an energetic, inspiring individual to join a team of dedicated IT support professionals in support of the business.
Pendine Benefits
Exciting Career Developments
Employment Pension
A Feel-Good Factor
Great Team Environment
Brief Description of The Job Role:
Working closely in a team to provide technical support to users across several sites both in person and remotely with Windows 11, iOS and Android devices
Troubleshoot all hardware and software issues and contribute to solving more complex business challenges in IT
Configure and install desktop systems utilising Intune in a hybrid AD environment
Ensure full compliance is met with all our IT and business processes including cyber security
Take a pro-active approach to understand the challenges the IT support team face, helping them to deliver and continually improve the service all round
Maintain accurate records of support requests, troubleshooting steps and resolutions to improve support processes
Manage, patch and update all devices across the network to ensure security compliance
Track hardware and software inventory with asset management software
Updating websites and working within Sharepoint sites
Any ad hoc tasks and additional project work required by team
Skills Required:
Full UK Driving Licence (Clean)
A strong understanding of computers and troubleshooting technical problems
Administrative knowledge of Office 365 and Share Point (Intune desirable)
Be skilled in the use of personal computing equipment (PCs, Laptops, Printers, Mobile Phones) in a work environment
Pragmatic approach to problem solving
Good communication skills both written and verbal
Energetic and enthusiastic
Team leader experience
Professional attitude, and presentation of self
A desire to take ownership and responsibility for their own development
A passion for customer service
Self-starter with the ability to work under pressure, manage your time effectively and work on your own initiative.
Job Type: Full-time
Benefits:
Free parking
On-site parking
Schedule:
Monday to Friday
Work Location: In person