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SalaryPosition: Senior Key Account Manager
Contract Type: Permanent
Location: Field Based
Shift: Monday to Friday / 37.5 hours per week
Contract Type: Permanent
Location: Field Based
Shift: Monday to Friday / 37.5 hours per week
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
The role is responsible for the retention and the growth of a portfolio of customers within DHL eCommerce UK. Being a consultative sales individual supporting customer growth within large complex customer organisations, while being compliant with all internal systems and maintaining all customer’s records within DHL eCommerce UK’s CRM System in-line with meeting allocated KPI measures.
- Accountable for the performance of a portfolio of customers base revenue RPP, RPC and EBIT to achieve annual budgeted targets.
- Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular review meetings.
- Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns.
- Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer call, visits, opportunities and at-risk accounts
- Work alongside our other sales channels to perform thorough customer handovers when required
- Responsible for Delivering against all yield management projects to deliver improved customer margin e.g. GPI and margin improvements
- Provide timely and accurate customer revenue and volume forecasts
- Ensure customers adhere to agreed volume levels and take a proactive approach to monitor trade to profile.
- Maintain strong relationships with all departments with DHL eCommerce UK
- Work alongside DHL eCommerce UK internal stakeholders to deliver customer expectations in a customer centric culture ethos.
- Responsible for contract negotiations and working with key stakeholders to deliver contract requirements for both the customer and DHL eCommerce UK.
- Responsible for maintaining full account plans for each customer within their portfolio and a schedule of review meetings and strategic collaborative sessions.
The ideal candidate will have:
- Proven track record in customer management showing abilities to maintain and grow in a face-to-face environment.
- An understanding of the importance of being able to maintain a balance between revenue objectives and strong RPP, RPC and EBIT.
- An aptitude for presenting, negotiating, and influencing at senior level and having an ability to provide a solution-based approach to customers.
- Strong analytical skills and ability to interpret data
- A high level of intellect, communication skills both verbal and written.
- Self-motivated and self-starter with proven ability to manage customers and opportunities within a large geographical area.
- Professional and IT literature with a good knowledge of Microsoft Office.
- Excellent time management and organisational skills to effectively manage large complex customer portfolios.
- Ability to understand large complex organisational setups and customer requirements, being a true solution finder to support customer growth.
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
