Senior Learning And Community Officer

Full time / fixed term – This is a full time, fixed term role until 31 December 2025.

Purpose

· To act as first point of contact for audiences and stakeholders joining the park community and learning programmes

· To contribute to, develop and deliver the activity and evaluation plan for the Scotland’s Wildlife Discovery Centre (SWDC) at Highland Wildlife Park

· To line manage the Discovery and learning officers at the park and their day-to-day operations ensuring the programmes and engagement provides first-class visitor experience; whilst meeting agreed targets in support of RZSS’ vision and mission.

Responsibilities

Learning and Community

· Work directly with our communities and maintain partnerships and relationships, and act as point of contact for programme users

· Work with the HWP Discovery and Learning Programme Manager to support and contribute to the coordination and delivery of the SWDC activity plan meeting agreed objectives and targets

· Work alongside the HWP Discovery and Learning Programme Manager, RZSS Learning Manager and RZSS Community and Discovery and Programme Manager to ensure consistency in Learning and Community programmes across RZSS, Highland Wildlife Park and Edinburgh Zoo

· Research, input into the development of and deliver content for activity plan programmes including the creation of resource materials · Ensure that developed programmes are accessible, inclusive and representational to the communities we’re supporting, working with the Accessibility and Inclusion Manager where necessary. · Contribute to the accessibility, inclusion and barrier programme planning

· Maintain accurate records and reports relating to the Discovery and Learning programmes

· Research and develop curriculum supporting learning programmes in line with the activity plan

· Support the evaluation of targeted programmes: identify key challenges in our local communities that can be addressed by our unique resources

· Support the development, delivery, coordination and evaluation of the activity programmes and resources to achieve agreed outcomes

Maximising the visitor experience

· Maintain dynamic first-class customer service and public engagement throughout all delivery focusing on delivering informative, professional presentations and exceeding audience expectations

· Develop, deliver and support of programmes which promote the park as a community hub/resource

General and compliance

· Support the discovery and learning team in their day to day activities and delivery

· Ensure a first-class service culture is embedded within the team

· Manage, motivate, develop and review direct team members, working within HR policy guidelines, so their individual and collective performance is of the required standard and meets current and future needs.

· Ensure compliance with RZSS’ policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

· Engage with the organisations appraisal system, and demonstrate commitment to our Values, Behaviours and your continuous personal development.

· Perform other reasonable duties and/or projects as directed by your line manager.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Interview date will be Wednesday 3 July at Highland Wildlife Park.

Application Deadline: Sunday 23/06/2024