Senior Property Factoring Officer

Our client is looking to appoint a Senior Factoring Officer on a full time, permanent basis. The role can be based from Inverness or Invergordon with regular site visits required.
The Senior Factoring Officer is responsible for managing the Factoring Team and ensuring that the services provided to customers are financially sustainable for factored and non-factored owners . The service must offer value for money for customers, be compliant with relevant laws, and focus on customer satisfaction. The role will enable the business to achieve its aims and objectives by supporting the outcomes of the lettings and sales functions.
Duties include
Deliver consultation with factored homeowners and mandate small scale projects, liaising with Property Services Team to commission project delivery, agree project timescales, implement arrangements, monitor and review delivery, and keep customers advised of progress.
Investigate and resolve complaints.
Effective management of Environmental Contracts in partnership with Property and Customer Services lead manager.
Collaborating with the Head to create strategies, policies, and services.
Managing risks and best practices.
Supervising staff, setting goals, conducting assessments, and addressing training needs.
Contributing to and executing Service Development, Improvement, and Project Plans.
Adhering to budgets and financial resources, contributing to business plan reviews.
Facilitating clear internal and external communication.
Providing performance data and collaborating with auditors.
Creating reports, attending board meetings, and contributing to strategy.
Promoting organisational evolution as part of the Management Team.
Person Specification
Qualifications
Educated to degree level or equivalent experience to clearly demonstrate skill set is essential.
Appropriate Factoring qualification or equivalent to demonstrable and successful working as a Factoring Officer.
Professional qualification - may be substituted in exceptional cases where substantial direct relevant experience and appropriate skill set can be demonstrated.
Commitment to work towards relevant professional qualifications and continuous professional development is required.
Desirable
Postgraduate Diploma in Housing.
Health and Safety, Management or Leadership Qualification.
Experience & Knowledge
Experience within factoring or property management roles.
Supervisory experience.
Experience in establishing and managing residential repairs and maintenance contracts.
Experience in delivering customer service including managing customer complaints.
Good understanding of property management and factoring industry.
Good understanding of Scottish Factoring legislation including Code of Conduct for Factors.
Commercial awareness.
Good understanding of Written Statement of Service.
Ability to interpret Deed of Conditions.
Understanding of the Health and Safety and compliance requirements of property management.
Good knowledge and understanding of common block insurance policies.
Proficient in financial analysis.
Diligent with high level of attention to detail.
Analytical reporting capabilities.
Desirable
Experience working within mixed tenure housing environments.
Skills
Ability to manage high volumes of detailed work within efficient timescales.
Good customer and relationship management skills.
Capacity to establish and manage legal contracts.
Capacity to calmly deal with complaints and manage customer expectations.
Proficient in basic Microsoft packages such as word and excel.
Additional
Basic Disclosure Scotland check.
Full UK Driving Licence.
Access to a vehicle insured for business use.
Equal ability to work independently or as part of a team.
Capacity to contribute to business development.
For more information please respond by email or contact Castle View Personnel on 01463 230 200.
Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept our T&C's, Privacy Policy and Disclaimers which can be found at www.castleviewpersonnel.com