AddressLocation: Newbury or London + (*Hybrid)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers
What you’ll do
A new opportunity has arisen to leads the Networks demand management for the UK Market and manage the harmonisation of demand processes and associated ways of working across 11 European Markets in Networks.
You will be accountable for the operation and structured development of a high-performance cloud-based demand front door tool and supporting processes, enabling the effective management and prioritisation of Vodafone strategic objectives.
This role is accountable for the UK Networks Demand operation and leads a team within the UK market to manage £20m of Vodafone annual Demand and 800 annual demands. The role will also support the local mast sharing Demand and closely interact with the budget mobilisation and change management processes to ensure the Networks scope is closely managed.
Leading the monthly operational reviews, the Senior Demand Manager will be responsible for ensuring all KPIs, SLAs and other performance metrics are managed within tolerance.
Who you are
The role requires a strong understanding of planning and delivery methodologies, and experience of leading transformation initiatives to further develop the demand function. This will include experience of infrastructure implementation, network operations and IT technologies. A deep understanding of associated delivery methodologies is a pre-requisite.
Experience of large-scale transformation programmes across multiple markets and cultures- Strong stakeholder, commercial and operational management experience
- Excellent understanding of Demand and resource management.
- Experience of working cross-functionally to deliver feasibility study of proposals.
- Highly analytical with excellent communication skills – able to communicate confidently and effectively to CNO level/E band level; able to explain complex concepts in a way that is easy to understand.
- Strong process understanding and how this sits with both users and IT development (Pega)
- An ability to quickly adopt an understanding of Networks verticals and their interface with the product teams
- Experience in delivery of complex, Networks based solutions
- Line management – 4 Direct Reports
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
