Senior Performance Data Analyst

If you possess strong data analysis skills, Power BI experience and the proven ability to identify performance trends and insights, this role will enable you to make a difference for millions of social housing tenants. 

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution for nearly 5 million households in England.  

As a Senior Performance Data Analyst, you will be part of the Performance and Business Information Team whose purpose is improving the Housing Ombudsman’s data capabilities through the implementation of innovative customer-centric reporting and forecasting solutions building a data-driven culture. 

Key responsibilities include: 

• leveraging key systems through stakeholder engagement and data analysis techniques to identify and deliver robust, high-quality actionable customer insights; 
• enhancing our casework forecasting to predict future trends, performance and resource requirements;  
• conducting requirement analysis, translating business priorities into intuitive reports/dashboards for data insights to support business needs; and 
• leading on the enhancement of our casework management system (Workpro), managing all aspects of the change control process, from business request to implementation.   

Essential requirements for the role include: 

• Extensive Power BI experience, including data modelling, Power Query & DAX.  
• Experience of gathering requirements, implementing data flows and building a comprehensive data platform. 
• Ability to identify and share performance trends, opportunities and issues, providing the business with greater visibility and valuable insights. 

In addition to your technical, problem-solving and critical-thinking abilities, your ability to build strong relationships with technical and non-technical colleagues alike will be key. 

As well as the salary stated, we also offer a range of other benefits including a commitment to a healthy work / life balance. 

For further details, please click apply and download the information pack. It’s an exciting time to join us and to contribute your skills to making a difference for millions of households. 

Within your supporting statement, please specify whether you are interested in solely the permanent role, solely the fixed term role, or both. 

CLOSING DATE:  23.59 on Thursday 7th March 2024 

PLEASE NOTE:  Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We will close this campaign if / when we receive 120 applications. We therefore strongly recommend applying as soon as possible. 

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.