Senior Photocopier Field Service Engineer

ROLE : Senior Photocopier Field Service Engineer / Supervisor
PACKAGE: up to 40000 + car or van , fuel card , 20 days holiday rising with each year of service, pension etc
CLIENT
An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London
JOB OVERVIEW
Concept are currently recruiting for an experienced Senior Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team. This role also offers the chance to develop skills within solutions and progress to a Senior role
KEY TASKS

• To service, repair and maintain photocopiers, and MFDs/MFPs
• Ensure all visits are completed in accordance with call control and SLA
• Ensure standard of repair/maintenance in accordance with company expectations
• Advise on potential upgrades (if applicable)
• Maintain records and paperwork as directed by management
• Providing exceptional customer service at all time
• Attend training sessions to keep skill sets updated
• Software problem solving.
• Installation of hardware, movement of hardware.
• Regular contact with call schedulers.

ESSENTIAL SKILLS AND EXPERIANCE

• To service, repair and maintain Photocopier / MFDs
• Ensure all visits are completed in accordance with call control
• Ensure standard of repair/maintenance in accordance with company expectations
• Advise on potential upgrades (if applicable)
• Maintain records and paperwork as directed by management
• Providing exceptional customer service at all time
• Attend training sessions to keep skill sets updated
• Software problem solving
• Installation of hardware, movement of hardware.
• Regular contact with call schedulers
• Attend Monthly / Quarterly Service review meetings as required
• Carry out Pro-Active maintenance visits across the estate as required
• Assist Pro-Active consumables team / customers as required

DESIRED SKILLS AND ABILITIES

• Knowledge on Papercut or Uniflow
• Broad experience of IT services across a range of organization's including Private and Public Sector.
• Enthusiasm and willingness to learn and be accredited in emerging technologies.
• Commitment to Mission, Vision and Values.
• To consider the customer's visibility and requirements of our services.
• Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
• Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
• Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
• Execute tasks and record efficiently to enable timely billing.

Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on (phone number removed)