Address
Form of work
SalaryOur client seeks an experienced Senior Portfolio Manager for their busy offices.
Hybrid Working- 2 days in the office and 3 days from home.
Monday- Friday- 9-5.30pm
Job role and duties-
- To ensure a friendly, helpful, honest and efficient attitude is maintained when dealing with the public over the telephone and face to face so as to enhance the professional image of the Company and provide a high quality of service.
- To deal effectively with any telephone enquiries and to report back any difficulties to the Line Manager. To take messages from the answer-phone and to deal with them accordingly.
- In the case of any complaint or dissatisfaction, to discuss them with the Line Manager so that the matter can be dealt with in accordance with Company procedures.
- To manage a portfolio of properties on a daily basis.
- To ensure you have regular communication with the Client Landlord to update them with any information.
- To open and date stamp mail and deal with as appropriate. Dictate letters accordingly.
- To arrange payment of supplier invoices.
- To be aware of and to control the full use of all office systems so that the office runs efficiently and smoothly.
- To monitor references on tenants with regard to replacements when tenancy already in force. To be aware of and able to explain fully the terms and conditions of business and to negotiate, wherever possible the full or part us of all our clients services.
- To monitor requests for repairs and maintenance from tenants or landlords, making sure they are all dealt with quickly and efficiently and ensure contractors bills, water rates, etc., are duly sent to accounts for payment.
- To negotiate regarding return of dilapidation's deposit and liaise between all parties until satisfactory conclusion.
- To advise the client to obtain legal advice on legal matters.
- To chase overdue rent for their portfolio.
- To make sure all health and safety is UpToDate and compliant
- To deal with insurance claims -
- To attend court cases where necessary.
- To be aware of any lets that are reaching the end of their term and to renegotiate extensions, rent increases between the client and tenants.
- To arrange and, where appropriate, carry out check-ins, property inspections and check-outs and inventories.
- To be aware and to be trained on the legal requirements, i.e. 1988 & 1996 Housing Act, and to operate with property care accordingly; to follow any further legislation introduced. To ensure you explain the legal implications to all clients, both Landlord and Tenant and to ensure they fully understand the implications
