AddressYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help
set us apart in the industry.
Find your place in digital product on #TeamAmex.
How will you make an impact in this role?
- Lead the presentation of Implementation Services during pre-sales and contract negotiations with merchants and make recommendations on best practice of implementation in order to maximize the likelihood of success.
- Understand merchants requirements (business and technical) to translate into a well-defined product requirements and project plans that align with Pay with Bank development schedules
- Drive product innovation and roadmap based on customer needs driving greatest revenue opportunities.
- Responsible for managing merchant implementation projects from initiation to go live dates, ensuring they are on time and in budget
- Market insights: have a proactive approach to build up knowledge base around everything open banking in the external market, being able to contribute internally to product strategy.
- Lead strategy to drive performance and retain existing customers by building strong relationships with our existing merchant base
- Build collaborative effective relationships with key stakeholders, including business development, tech, compliance, legal etc.
- Manage regular merchant facing product reviews and reporting
- Motivate, inspire and develop implementation executive.
Minimum Qualifications
- Growth mindset, ability to inspire others and build resilience within team
- Strong communication, negotiating and problem solving skills
- Self-reliant, detail-oriented and a fast learner
- Strong collaboration skills and demonstrated ability to collaborate with partners, central and local teams and stakeholders
- Merchant facing experience - ideally in sales or business development environment.
- Technical accumen and experience - knowledge of JAVA, agile methodology a plus
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
