Senior Product Support Operations Rep

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Senior Product Support Operations Rep

Salary: £50,500 - £60,000 (depending on experience)

Benefits: 12% Bonus target, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website

Contract: Permanent

Location: Birmingham

Relocation/Sponsorship: Not supported with this role

Closing Date: 23rd January 2024

Job Reference: R0000240452

Caterpillar EAME Europe Region is looking towards the future and is developing the Product Operations of its dealer network in support of the Caterpillar Services Growth Strategy. We have an exciting opportunity for a Senior Product Support Operations Rep who will be responsible for supporting Dealer Services and Parts Operations. The role requires strong project management, strategic and business understanding to ensure Caterpillar Services and Parts Distribution solutions are fully leveraged to maximize customer value and support Services Growth.

Responsibilities

• Prioritizes development activities with dealers and accesses resources to support.

• Ensure adequate capability and capacity are in place at the dealers to deliver services growth.

• Cultivating and maintaining ongoing customer relationships.

• Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.

• Manages Dealer Parts and Service Excellence Programs.

Qualifications / Requirements:

• Proven experience in Industrial, Construction or Machinery Industry

• Strong project management skills, certification a plus

• Experience in consultative relationship building and workshop management

• Proven experience in dealer management

• Experience in implementing service improvement alternatives

• Sales technics an advantage

• Fluent in English, Spanish and/or Swedish an advantage

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Up to 50% travel is expected in this position.

Additional information:   

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.  ​

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Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race,  color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.  ​

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Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit  https://www.caterpillar.com/en/careers/why-caterpillar.html ​

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Caterpillar is an Equal Opportunity Employer (EEO).

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