Senior Program Manager

Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

As a Programme Manager at JPMorgan Chase within the accelerators, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners
around the world.

This is a role for a Senior Program Manager who wants to be part of flat-structure organisation and support the delivery of a green-field initiative.

Job Responsibilities

• Setting delivery rigor and discipline in a rapidly scaling team within a new venture, from an early stage of formative growth
• Accountable for initiative level planning and alignment, data based forecasting, reporting, identifying and resolving program level risks and blockers
• Accountable for developing the program roadmap, tracking delivery across initiatives, dependencies across the extended organisation and maintaining consistency of approach and a clear governance framework
• Coordinating testing and quality assurance of the developed product and release to customers, e.g. readiness decisions and post release retro / lessons learnt discussions
• Communicating to a wide range of senior stakeholders, including product, technology, servicing, operations, controls and 2LoD, aligning them to the delivery roadmap and strategy.
• Promoting the Delivery discipline across the initiative and tribes
• Facilitating organisational ceremonies (including but not limited to planning, all hands, demos and knowledge sharing sessions)
• Coordinating program-wide business updates, working groups, setting agenda, collating materials, issuing minutes and action items
• Acting as a trusted advisor to the Product, Technology & Domain Leads collaborating with them to deliver business and customer value

Required qualifications, capabilities and skills:

• Strong track record in project/program management capacity, including experience of successfully delivering digital products in complex environments
• Experience and passion in building great teams
• Experiences practitioner of agile and lean practices drawing on experience of established frameworks and able to adapt them to meet program needs
• Experience in communicating and managing senior level stakeholders. Able to shape your message to suit your audience’s needs using excellent communication, negotiation and facilitation skills.
• Experience with bringing to market a new digital product.
• Strong analytical capabilities and attention to detail; ability of synthesise and summarise complex data to drive decision making
• Experience of working with financial / fintech organisation strongly beneficial
• Experience of supporting regulatory application processes or dealing with regulatory requests strongly beneficial

Preferred qualifications, capabilities and skills:

• A desire to solve hard problems
• A desire to teach and learn from others and share knowledge.
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn new domains and approaches quickly and be comfortable in dealing with uncertainty
• High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best.
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. This is critical also because this role will define principles that guide the work of others.
• A team player, comfortable working within a geographically distributed team

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