Address
Salary- Basic Salary up to £30,000
- Monthly Bonus available, OTE £36,000
- Monday – Friday 08:00 – 18:00
- No Saturdays
- Franchised Main Dealer
Our client is a Multi-Brand Dealer Group with 18 Sites across the Southeast of England. They are one of the most established and longest running dealer groups across the UK serving thousands of customers each year.
They are built of values of a personal, friendly service with a long-term commitment to customer care, to both the individual and the vehicle.
They are looking for individuals with a positive mind-set, who enjoys speaking with people, and looking to build a flourishing career in the Service Department! They have a friendly team who enjoys a laugh whilst getting the job done!
They pride themselves on delivering an outstanding customer service, their strong manufacturer relationships and ensuring they create a great experience for both employees and customers.
We’ve worked with this group for several years, they provide a fantastic company culture, a family-feel environment, with transparency in what they do and a fantastic talent and development nurturing programme.
If you have experience as a Service Advisor, service team leader or workshop control within an automotive retail environment, get in contact today!
What’s in it for you as a Senior Service Advisor?
- A Competitive Basic Salary of up to £30,000 – Negotiable on experience
- A fantastic Bonus Structure with OTE of an additional £6,000
- 08:00 - 18:00 Monday – Friday
- Full Training and Development
- A supportive Management Structure
- Discounted MOT and servicing
- 22 days annual leave + bank holidays
- Future Development Opportunities with a Large Group
- Assisting with running workshop control.
- Looking after a small team, 1 x Service Admin/Warranty Administrator, 1 x Service Retention specialist & a team of 7 Technicians.
- Advising customers on how to solve a problem with their vehicle.
- Booking/scheduling vehicle services.
- Liaising with customers about any additional work required.
- Producing estimating time and costs associated with repairs for customers.
- Handling customer complaints and responding to customer requests.
- Proving progress reports for customer ensuring vehicle is tracked through the workshop.
- Liaison with other members of staff
- Making Service available to the workshop for Vehicle Health Check Videos + Upselling
- Previous motor trade experience within a Service Advisor role or similar is essential.
- A good technical understanding and general knowledge of how Motor Vehicles work
- Good communication skills
- Willingness to keep technical knowledge updated to provide the most efficient service possible.
- Confidence in processing payments,
- The ability to work on your own initiative and as part of a team,
- Confidence in problem solving.
- Full UK Driving Licence. – Preferably Clean
We will not send your CV to a job until we have spoken to you, so it is imperative that you provide a daytime contact number preferably your mobile number.
If you are interested in hearing more about this Service advisor, please do not hesitate to contact Martin Bane at Perfect Placement today.
At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK.
