Senior Service Advisor

Senior Service Advisor - Swanley

• Great Facilities
• Friendly Team
• £40k+ OTE

Our client is a Prestige Car Dealership based in Swanley, Kent. They are currently looking to hire a highly experienced Vehicle Service Advisor with exceptional up-selling skills. The successful candidate must be an organised individual who can deliver an excellent customer service experience in a timely and efficient manner.

Responsibilities:

• Welcome customers and manage their experience throughout their journey of having their vehicle booked in all the way through to collection and delivery.
• Communicate clearly with customers regarding vehicle updates and additional work required.
• Maintain positive relationships with customers to ensure they return to us.
• Maintaining the look and appearance of the reception area
• Suggest and recommend suitable service plans, warranties and add-ons to customers.
• To complete all necessary paperwork.
• To remain compliant and professional at all times.

Essential requirements:

Must have previous experience working as a Service Advisor or Sales Executive.

• Full UK driving licence
• Excellent customer service skills
• Excellent telephone manner
• Strong customer-facing skills

Hours, Pay and Benefits:

• Working Days: Monday to Friday, 8.00 am - 6.00 pm. 1 in 3 Saturdays - 8am to 2pm.
• Basic salary £28-£32k basic, strong bonus structure circa £40k OTE.
• Company Pension
• Performance Bonus
• Company Benefits Scheme
• Long Service Holiday Reward
• Enhanced Family Planning Policy
• Share Save Scheme
• Your Birthday Off