Senior Student Services Advisor

The role

Student Services aims to provide a single first point-of-contact for student enquiries, enabling students to find the right answer to straightforward questions quickly and to access more in-depth help if they need it.

What will you be doing?

We are looking for a new Senior Adviser to join our friendly and enthusiastic team. This is a varied and interesting role where no two days are the same.

We are looking for someone who is energetic and adaptable with great people skills. You will already have experience of a customer-facing role and be committed to supporting students from a wide range of backgrounds.

For more information on the role and responsibilities, please see the job description attached.

You should apply if

• You are passionate about delivering a high-quality customer experience.
• You have excellent prioritisation and organisation skills, with the ability to manage a busy workload with competing priorities.
• You are able to take a leading role in a variety of situations, from being point of escalation for complex enquiries, to working on projects to implement new services or improve existing processes
• You have strong communication skills, with the ability to work with a range of different stakeholders.

Additional information

Contract type: Open ended

Work pattern: Full-time

Grade: G

Salary: £29,605-£32,982 per annum

School/Unit: Student Operations, Education & Student Success

For informal queries, please contact Liam Tarvit (liam.tarvit@bristol.ac.uk) Head of Student Services or Rachel Nee (lwren@bristol.ac.uk) Deputy Manager, Student Services.

This advert will close at23:59 GMTon 10/04/2024. Interviews are anticipated to take place on 18/04/2024.

Our strategy and mission

• Further Particulars - ESS - Student Operations 23-24.docx