Student Support Advisor (24/7 Service)

About the vacancy: The University of the West of England (UWE Bristol) is committed to supporting its students and providing an inclusive campus approach to service delivery. This is an exciting opportunity to be part of our newly established 24/7Student Support team working together to provide an out of hour’s advice and support service to students. The team provide an initial response to vulnerable students and supporting concerned families, students, and staff.  Although you will be based at Frenchay, as need arises you will need to visit Glenside or the City Campuses. About you:  You combine knowledge and understanding of best practice in risk assessment, triage, and customer care.  You adopt a collaborative way of working with a coaching approach to connect into the resourcefulness and expertise of Professional Services, Academic Teams and NHS partners.  To be successful in the role you will need:  To respond appropriately to vulnerable students, liaising with colleagues across the campus. To deal with potentially challenging or distressing situations handling them sensitively and calmly.  To assess risk and determine the correct course of action, following university policies and guidance. To have good IT skills and be able to make accurate and effective use of computerised office systems. Be flexible to adjust shifts with reasonable notice to attend training during the daytime Where is this role based? This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed. Why UWE Bristol? We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe. In addition to progressive pay rates, we offer a wide range of employee benefits including generous annual leave and pension schemes as well as opportunities for training and personal development. Further information If you would like an informal discussion about this opportunity and to discuss actual salary, please contact Emma Sheppard on 0117 3282018 or email: emma3.sheppard@uwe.ac.uk This is a full-time, fixed-term post for 2 years working a rolling shift pattern of 3 nights working and 4 nights off, 7pm to 7.30am. You will be This post is not available on a job share basis. Interviews will take place Thursday 29 February 2024. UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all your time. The University’s normal practice is that new appointments will be made at the starting point of the grade. We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK. Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Please note that UWE does not cover any visa or health surcharge costs.