Student Support Adviser

About us: The Student Advice Team are passionate about the student experience and are always looking at ways to improve our service. The role of a Student Support Adviser is to provide students with information and advice on a wide range of university matters including: About you: You will have experience of providing advice and guidance in a complex organisation, able to build rapport with students quickly so you must have a high level of communication skills. You will be able to manage your own workload in a calm and sensitive manner, as you will sometimes be dealing with difficult or distressed people. About UWE Bristol: We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe. In addition to progressive pay rates, we offer a wide range of employee benefits including generous annual leave and pension schemes as well as opportunities for training and personal development. This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed. However, you may be required to cover the role at other campuses. Further information about the role Student appointment work (By phone, teams or face to face), with a written record of each, which is shared with the student via Infohub. Duty Adviser. First point of contact for Information Point staff and other UWE staff.  Proactive role in student engagement escalating concerns about low to non-engaged students and responding to students requests for support.  Liaising with academic staff and other UWE Support Services. Supporting students with change of direction requests such withdrawing/suspending studies, change of award or module, change of timeable activity. Drop-in sessions may be arranged at points throughout the academic year. Would be allocated a College specialism but would be required to advise students on other programmes when required.   Engaging with a coaching approach and using coaching skills as part of the Student Support Adviser “toolkit” (training provided). Module/programme related queries.   Attend meetings and working groups. Attend case conferences Co-ordinated support cases (working with other support services) If you would like an informal discussion about this opportunity, please contact Matt Amor on 0117 3282900 or email: Matt.Amor@uwe.ac.uk This a permanent post and is part-time working 30 hours per week, it is not open to job share. We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates, however all appointments are made strictly on individual merit. As a Disability Confident employer, we welcome applications from those who identify as having a disability. UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience.  This role is, therefore, campus based for the majority of your working week, with some opportunity for remote working. The University’s normal practice is that new appointments will be made at the starting point of the grade. Interviews are expected to take place Friday 9 February 2024. We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.