Address
Form of work
SalaryWe are looking for an enthusiastic Senior Support Consultantto join our team based in London. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of up to £55,000 per annum. We have adopted a hybrid working model, and we expect staff to be in our City of London office 1-2 days per week.
Aderant is a software house providing business management and financial software for legal firms.? Our talented, knowledgeable, and enthusiastic staff mean that we have become a trusted partner to firms of all sizes, from boutique firms based in one office to global organizations spanning four continents.
About the role:
As a Senior Support Consultant, you will provide exceptional customer service to clients who use our practice management software, becoming one of the primary liaison points between us and our clients.tastic experience alongside some very sharp people. This is not just another job; it is about building your career and working together to support your development.
There will always be something new and exciting for you to get stuck into and something new to learn – our teams are working on the latest technology; the products are complex and challenging and you will get fantastic experience alongside some very sharp people. This is not just another job; it is about building your career and working together to support your development.
Responsibilities of our Senior Support Consultant:
- Support EMEA clients by answering questions on business function and usage of Aderant products via telephone and/or Internet.
- Research and analyse issues and identify solutions.
- Keep customers fully informed of progress and resolution.
- Responsible for appropriate referrals to other departments and quality assurance areas.
- Be involved in any additional follow up, testing and troubleshooting.
- Refer issues to other departments and quality assurance areas as appropriate.
- Your focus will include:
- Application data – resolving data related issues via the product or via Microsoft SQL
- Technical and Business queries – Provide expert advice to our clients around financial and business functions and troubleshooting across a wide product suite.
What we’re looking for in our Senior Support Consultant???????:
Must have skills:
- Experience: you will have significant experience in 2nd line application or software support, and will be able to coach and mentor more junior team members. For the right candidate, there may be the opportunity to progress to a Team Lead role within Support.
- Legal Experience: you will have experience of working within a law firm, or for a supplier of legal solutions, so that you understand how a law firm operates.
- Problem Solving: you will have outstanding troubleshooting, analytical, and problem-solving abilities.
- Outgoing and confident: you will need to speak to clients and colleagues in order to understand the issues and learn how to address them. You must feel comfortable asking for help!
- Self-motivated: we follow a hybrid working model and so you there will be times that you won’t have direct, in-person supervision. You will need to manage your own workload and identify the areas you need help with.
- Technical skills: working with and supporting user machines, troubleshooting issues with Microsoft Office and any Windows OS based applications. Experience with Windows Server OS, with exposure to Active Directory, Exchange, IIS and network topology being beneficial. Although we do not directly support these, our solution works in conjunction with and on these servers and thus working knowledge is essential for this role.
- SQL skills: you will be familiar with Microsoft SQL, or any other relational database, and be able to retrieve data sets. Understanding MS SQL server configurations and being able to troubleshoot basic issues will be beneficial.
If you would like to join the team as our Senior Support Consultant??????? or find out more information, then please click ‘apply’ today– we’d love to hear from you!
