Senior Support Services Manager

Senior Support Services Manager
Location: Mortlake, South West London (flexible working considered)
Contract: Permanent/ Full time
Salary: £41,000 per annum
Hours: 35 per week. Some out-of-office hours work will be required. Flexible working considered.
Benefits: Competitive
ABOUT THEM
Somebody goes missing in the UK every 90 seconds. Our client exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Their vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. They are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs them.  They provide free, confidential support, help and advice by phone, email, text and live chat.
They aims to put people with lived experience at the heart of their work, amplifying their voices to achieve change.  They coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year.
THE IMPACT YOU WILL HAVE
The Senior Support Services Manager is responsible for leading and developing the charity’s Support Services for people affected when someone goes missing. You will lead the emotional and practical support provision to families, friends, colleagues and companies impacted by a disappearance. You will play a key role in ensuring that families contribute to and are ‘in the lead’ in influencing the charity’s work and in representing the needs of families across the organisation.
You will lead four key areas of work:
•    Family Support
•    Peer Support
•    Missing From Work
•    Advice and Advocacy
You and your team will make a significant contribution to the charity's strategy 'From Crisis to Hope' and ensure that missing people and their loved ones get the right help at the right time.
ABOUT YOU
You will need to have experience of:
•    Managing frontline services delivering emotional and practical support, advocacy, advice, help or support to vulnerable people or families in person, by phone or digitally
•    Managing and developing staff and volunteers
•    Implementing safeguarding procedures, assessing risk, developing needs assessments and handling complex and sensitive situations
•    Facilitating service user peer support, co-production and engagement;
•    Planning and running events or groups for service users
and possess the following skills:
•    Ability to support people experiencing trauma
•    Practical knowledge of and proven ability to reach vulnerable and underserved groups to develop services which meet their needs;
•    Advocacy skills and the ability to train others in how to advocate with other agencies in support of service users
•    Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues
•    Line management and people development skills
WHY WORK FOR THEM?
Would you like to work for a welcoming, caring organisation which makes a difference to people affected by the issue of missing throughout the UK?
They are a friendly and supportive place to work. Working forthem means living their values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. They know you’re more than just a job title, and ‘be human’ is an important value here. You will find plenty of scope for personal development including:  getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. They offer a range of enhanced family-friendly benefits. We are happy to talk about flexible working in many of their roles.
HOW TO APPLY
If you want to be a lifeline when someone goes missing, click apply to read the full job description, a letter from the Head of Service Development and information about the charity's fantastic achievements in 2023. They look forward to receiving your application.
Please ensure you include your CV and a brief cover letter explaining how you would be a good fit for this role.  
Closing date:  23:59 on 28 January 2024.  They reserve the right to close the vacancy early in the event of a very large number of applications, so Apply Now!
They offer the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed
You may have experience in the following: Senior Support Services Manager, , Family Support Manager, Family Services Manager, Support Services Supervisor, , Support Operations Manager, , Support Team Lead, Support Coordinator Manager, Services Manager, Families Project Manager, Senior Engagement Manager.
REF-210932