Address
Form of workWhat you'll Do
Working in the Safety Systems Engineering team, part of Platform Engineering within the Network Operations function of COO, the Senior Engineer for IRIS and Aero Safety Operations, is responsible for supporting the portfolio of aviation Safety Services that Inmarsat deliver today and in the future. This includes the upcoming IRIS ATN service as well as the existing SwiftBroadband Safety and legacy Classic Aero services.
The successful candidate will be required to ensure that aero Safety Services are operating correctly at all times, responding to incidents, taking corrective action where needed, and proactively managing both the short-term (e.g. system faults, configuration changes, security vulnerabilities) and long-term (e.g. future enhancements) operation of these services.
The day-to-day
- Responsible for the day-to-day operation of the IRIS, SwiftBroadband Safety and Classic Aero services
- Strive to become a Viasat Subject Matter Expert for the aero safety systems and services above
- Responsible for supporting the life cycle management of the systems supporting the aero Safety Services within the scope of the team's responsibility
- Ensure the availability of aero Safety Services and follow any issues to resolution with suppliers or partners as required
- Providing a third-line response to faults and failures and working to resolve them logically, methodically and efficiently. Involves working closely with other COO teams such as Global Aero Operations or Customer Care
- Manage changes and enhancements to aero Safety Services/systems such that service availability is not compromised
- Participate in change control boards internally and externally (ISP, vendors) as required
- Work with equipment manufacturers, software suppliers and other internal and external stakeholders to propose and assess changes and/or enhancements to the aero Safety Services
- Maintain operational documentation relating to aero Safety Services/systems and support continual improvement of those documents and processes
- Participate in an after-hours on-call support rota
