Senior Systems Engineer

R13 are proudly supporting an award-winning business in their recruit for a Senior Systems Engineerto join their Norwich-based team. For this role you will utilise your previous technical support experience to manage complex IT cases, install and maintain IT systems and ensure client SLAs and requirements are being met.

Based in Norwich, this is a full time, permanent position (37.5 hours per week) working Monday - Friday. The offered salary for this role is competitive, depending on experience.

The company
They are a growing IT business, well-known across Norwich for their outstanding levels of services and commitment to their clients. They have a highly knowledgeable team, utilise innovative technology and partner with some of the industry’s leading providers to ensure top standard service. Now is the perfect time to get involved with this friendly, hardworking team.

The benefits

Flexible working arrangements, 25 days holiday (increasing with service), birthday day off, health insurance options, staff events, progression opportunities, external training and more!

The day to day

• Managing complex cases regarding client IT systems, ensuring SLAs are met.
• Carrying out fault diagnosis and resolution, as well as, proving onsite/remote/telephone support to end-users.
• Installation & maintenance of IT systems, ensuring these systems meet client requirements.
• Acting as a mentor to and help expand the knowledge/skills of other engineers.
• Accurately logging, updating and processing tickets from initial communication through to resolution.
• Implementing relevant projects ensuring these are in line with company procedures and standards.

You will have/be

• A track record as an IT Engineer working at 3rd line with excellent problem-solving skills.
• Outstanding customer service skills.
• Working knowledge of the following: Microsoft 365, Windows Service 2012 onwards, networking technologies (LAN/WAN), DHCP/DNS, virtual environments, PowerShell scripting & Microsoft Azure.
• Experience using an RMM tool.

Desirable

• Experience with Cisco Meraki.
• Automation skills.
• IT Security and securing identity in the cloud.

How to apply

To hear more details about this fantastic opportunity please email your CV to Harry Severn - Senior Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.