Senior Temporary Accommodation Officer

Senior Temporary Accommodation Officer

Salary – Grade H - £38,223 (level one) - £41,418 (level four) per annum

37 hours per week

Permanent

Worker type: Hybrid

About the role:

The Senior Temporary Accommodation Officer role is pivotal in providing housing related support to residents in homeless family hostels and Temporary Accommodation properties across Nottingham City. As a key member of the team you will be responsible for team management and ensuring that Nottingham City Homes Registered Provider meets its obligations as part of the wider Nottingham City Council strategy to eliminate the use of bed and breakfast accommodation.

Roles and Responsibilities:

• Support the Temporary Accommodation Manager in the day-to-day management and supervision of our hostel accommodation, including Highwood House, dispersed properties and other nightly paid Temporary Accommodation
• You will be responsible for leading, developing and supervising a team of Temporary Accommodation Officers
• Provide housing related support to homeless families and to sustain future tenancies
• Helping residents to find permanent move-on accommodation and minimise repeat homelessness
• We will also look to you to maximise rental collection from all Temporary Accommodation properties

About you:

The ideal candidate will have some experience of supervising a front-line team, as well as knowledge and understanding of working with a complex and challenging client base. Knowledge and experience of resettling and supporting homeless families and related issues is essential to this role, as is a solid understanding of welfare benefits.

The role will involve dealing with customers who can at times be challenging and therefore you will need to have the confidence to deal with both difficult and sensitive issues, such as domestic violence and anti-social behaviour. This is an exciting opportunity for a motivated and determined individual to join our growing Temporary Accommodation team, helping some of Nottingham’s most vulnerable groups.

Closing date: Monday 29 January 2024 – we may close this early if we receive high volumes of applications

Interview date: To be held from 14 February 2024 at our Highwood House location- Please note this is subject to change

More Info & How to Apply:

Click the apply link to complete a short application and submit your CV. You will also be asked to submit a cover letter/ personal statement briefly detailing your motivation for applying and how you meet the person specification.

For more information on the NCC Housing Services team, click here.

Benefits & Rewards:

• As one of the largest employers in Nottingham, NCC offers a wide range of roles across a range of services. In return for your skills, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits:
• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually.
• Smart working – to support your work life balance.
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
• Please see our website for more details: Employee Benefits - Nottingham City Council Careers.

Our Commitment to Inclusion:

Nottingham City Council Housing Services is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

NCC Values & Behaviours:

Across all functions and departments of NCC we have a set of core behaviours that support our aims and help us to deliver the best possible services to residents across Nottingham:

Individual Leadership: by putting our citizens and customers first, delivering against your objectives, helping to set direction, and putting forward ideas for improvements.

Equality Diversity & Inclusion: by ensuring we consider the needs of all NCC citizens in our work, show respect for others, upholding and adhering to the Council’s Code of Conduct.

Change & Innovation: by being creative, delivering change when needed, sharing problems, and helping to bring forward suggestions for improvements.

Collaboration: by working well with others, identifying the needs of colleagues and others to deliver great services and by being a good communicator who works well with a range of audiences.

Keywords: Team leader, senior, leadership, supervision, Team management, Temporary Accommodation, Housing, homeless, families, hostels, Temporary Accommodation properties, Nottingham City, homelessness, hostel accommodation, dispersed properties, rent, support, future tenancies, anti-social behaviour, advice, benefits support, vulnerable families, welfare, council, local authority, training, public sector, pension, Nottingham, East Midlands, housing, affordable homes, housing services