Address SENIOR DELIVERY MANAGER - MEDIA
Working with the wider Project Management team, the Senior Delivery Manager is the main point of contact for the onboarding and relationship management of Media and Marketing clients for IQVIA Translation Services.
Client Relationship Management:
- Act as main point of contact for internal/external Media and Marketing clients and manage their requirements plus any escalations or issues that may arise
- Serve as the subject matter expert on Media projects (Translation, Subtitling and Voiceover across Marketing and E-Learning projects) supporting, and advising clients/project managers with solutions and best practices
- Onboarding new Media and Marketing clients, including presenting either alone or supporting Sales with the ability to suggest and advise on relevant services
- Establish and maintain excellent relationships with clients globally, devising solutions to meet client need
- Regularly reaching out to clients to ensure client satisfaction is high
- Maintain a pipeline of upcoming assignments to assist with resource planning
- Provide and follow up on quotations, determining areas of improvement
Project Management:
- Manage multiple Media and Marketing Translation projects at any one time from receipt to completion
- Liaise with the client to assess and agree project parameters and requirements
- Manage client accounts, assigning projects internally within the PM team whilst ensuring client needs are met
- Assess project scope to select appropriate vendors and negotiate deadlines effectively
- Monitor and manage the status of assigned projects to effectively anticipate and prevent issues
- Accurately complete project finances including quoting and budgeting
- Prepare and maintain project documentation and information
- Understand and adhere to the Quality Management System
- Comply with relevant and applicable IQVIA procedures and SOPs
- Work with Team Leads to help in the training and development staff for Media and Marketing projects
- Assist in the maintenance of linguistic assets including glossaries and style guides
- Ensure that high quality is maintained for all projects through QA checks
Requirements:
- Minimum of 4 years of experience working in Media and Marketing Project Management in the Language Services industry, with minimum of 2 years’ additional experience working within Client Services in a variety of sectors
- Specialist in Media and Marketing Translation Services for projects involving Translations, Subtitling and Voiceover, Website Translation, Social Media and E-Learning and Marketing Translations
- Experience developing and managing client accounts
- Experience presenting to clients, supporting onboarding of new clients and cross selling additional services
- Advanced client management skills with the ability to build client relationships
- Ability to create detailed SOPs, processes, and workflows for Media and Marketing projects
- Ability to provide training and support to project management team for Media and Marketing projects
- Ability to maintain a project pipeline to support resourcing efforts
- Bachelor's degree, ideally in a linguistic, business, or scientific field
- Fluency in English is essential, an additional language would be advantageous
- Excellent written/verbal communication skills
- Excellent attention to detail to ensure that high quality standards are maintained
- Ability to meet strict deadlines and to manage competing priorities and changing demands.
- Ability to follow instructions and work independently whilst using own initiative.
- Demonstration of advanced IT skills
- Extensive experience working with a variety of industry specific software, platforms and technology
- Experience working with TMS and CAT tools, experience working with XTRF and/or memoQ or other similar systems would be highly advantageous
- Ability to establish and maintain effective working relationships with colleagues, managers, and clients
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
https://jobs.iqvia.com
