Senior Ux Content Designer

Job Type: 6 month Fixed Term Contract

Location: You can be based anywhere in the UK but will need to be in Edinburgh office around once a month.All roles are advertised as open to part-time and job-share using the statement below. You can read more about Phoenix Flex here

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Closing Date: 22nd February

Salary and benefits: Up to £60k plus bonus, 16% to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

We’re currently looking for a Senior UX Content Designer(6-month contract) to join our UX team, working across a number of web, mobile and customer communications projects.

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

Our ideal candidate will:

• Write in a simple, clear and user-friendly way about complex financial products
• Think about the whole customer journey and how to improve it
• Take into account a wide range of accessibility needs and make sure our content meets them
• Bring consistency to our content, applying and updating style guides and standards
• Collaborate with the UX team and wider product team to shape, define and improve new and existing journeys
• Be comfortable working at all stages – from creating journeys from scratch to refining mature ones
• Listen to the data, and use it to create content that really works for customers
• Present ideas confidently and with energy to the team and to stakeholders at all levels
• Be proactive as well as responsive in their approach

Desirable

• Experience of creating content for complex financial products
• Knowledge of accessibility and readability standards
• Solid understanding of using Figma
• Experience of planning and conducting content usability testing

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates

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