Senior Visitor Experience Officer

About The Role
Contract: Permanent 
Salary: £25,979 - £29,777
Hours: 37
Location: Hereford
Closing Date: 21/04/2024
Interview Date: 01/05/2024
 
The role
Are you passionate about creating exceptional Visitor Experiences and celebrating Herefordshire’s rich cultural heritage?
If so, we're seeking a dynamic Senior Visitor Experience Officer to join our growing Visitor Experience team. As Senior Visitor Experience Officer, you'll collaborate with colleagues to ensure every visitor’s experience is outstanding. You'll work alongside a dedicated team committed to prioritising visitor satisfaction. 
You'll be instrumental in supporting income-generating activities, such as increasing sales in our shop, curating merchandise and promoting events and exhibitions to visitors. Your role is essential in ensuring Museum Service’s financial sustainability while enriching visitors' experiences.
What will you be doing?
As a Senior Visitor Experience Officer, you will oversee a small team of Visitor Experience colleagues and participate in the duty rota, engaging directly with visitors on some days. You will support the development of collaborative and visitor-centric culture within in the service, emphasising excellence and innovation. Additionally, you will drive income-generating initiatives by boosting shop sales, upselling, selling event tickets, and soliciting donations, while also actively promoting upcoming events and exhibitions.
About You
As Senior Visitor Experience Officer you will  have:
•Significant experience in working with the public, demonstrating excellent customer care skills and understanding of visitor expectations.
•Good organisational skills, with the ability to prioritise tasks, meet deadlines, and maintain high standards of cleanliness and security in museum buildings.
•Effective communication skills, including the ability to engage with visitors, build strong working relationships, and respond calmly and efficiently to inquiries and issues.
We are keen to find a person with the right values and attitude that match our own. If you’re unsure you meet the person specification, then complete an application and let us make that decision.  Or if you prefer, contact Damian Etheraads, Museum and Art Gallery Lead for an informal discussion about this role on 01432 260 485 or email damian.etheraads@herefordshire.gov.uk.
We Offer
•A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
•Starting Salary of £25,979 - £29,777
•Pension Scheme Enrolment in the Local Government (LGPS)
•Career progression: clear pathways to progress
•Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum.
•Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
•Employee Assistance Programme: 24/7 access to support and counselling
•Payment of professional membership fees
•Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
To find out more about what it’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire.
If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Creating an inclusive workplace
Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here.
How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role Be sure to include reference to the job description and person specification! . If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!
Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community. 
Stronger Together, Building brighter futures