Senior Volunteering & Community Officer

Volunteers are essential to the ongoing success of the National Trust. In this role, you'll be responsible for the day-to-day management and engagement of our volunteers at the North Norfolk Coast and Broads.

Alongside this, you’ll develop connections with the local community and engaging new audiences with our work.

As part of the Visitor Experience team, you’ll support the Norfolk Coast and Broads team across a number of sites around Brancaster, Blakeney, Morston, Stiffkey and Horsey. This will include Blakeney Point, which is home to England’s largest grey seal colony and internationally important tern colonies that use the point as a breeding ground in the summer. As well as Horsey Windpump, an iconic landmark in the Norfolk Broads.

You'll manage volunteer recruitment and management across the portfolio, working with property colleagues in the Ranger, Facilities and Visitor Experience teams to manage our volunteering plan for the portfolio ensuring our volunteering offer grows and develops alongside our property aims and ambition.

You'll be involved in all aspects of volunteering recruitment, management, and support. Maintaining systems, you'll create opportunities for new volunteering roles, identifying needs for corporate volunteering, and ensuring people have a voice and an opportunity to share skills.

You’ll seek opportunities to connect the local community and other groups with our work for nature and understand their needs too. You’ll engage and respond to our communities and partners, sharing and finding ways to work together.

To deliver this role successfully, you'll need: 

• an understanding and good practice of volunteer management
• an understanding of good practice in community engagement and involvement, as well as broader participation and partnership working
• practical and successful experience of developing and implementing new products and approaches to volunteers
• excellent organisational and planning skills
• the ability to coach and support those managing, supervising and working alongside volunteers and community partner
• to be a confident and credible communicator, able to develop relationships and build rapport with diverse groups of people, and deal with challenging situations
• to be able to build effective and collaborative relationships with property leadership, their teams, and partners