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Form of work
SalaryAbout the Company
Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Service Administrator - The Rewards
- £12.00 - £15.00 per hour DOE
- Monday – Friday 08.30 – 16.45
- Temp to Perm
- Responding to customer service queries via email and telephone
- Managing the service inbox and prioritising urgent service jobs
- Raising job orders on the in-house system
- Liaising with engineers, parts & sales team
- Supporting the Service Manager with aftersales activities
- Updating electronic & manual records
- Contacting customers with updates
- Building and maintaining excellent working relationships with customers & contributing to improving the quality of customer service and retention
- Inputting warranty claim submissions and requisite credits and taking appropriate administrative action as required
- Updating the system with service stocks, the sale of labour, parts, accessories, & other products
- Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges
- Excellent communication skills
- Attention to detail & accurate data entry skills
- Good organisational skills
- Problem solving
- Customer service and administration skills
- Ability to work using own initiative & team player
- Experience in a similar role
- Fast learner and not phased by complex/in-depth system processes
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