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SalaryService Administrator - Permanent - Colwick - £26000 - £28000
Wage: £26,000 basic (With bonus potential of up to £28k)
Customer Service experience essential
Monday - Friday: 08:30 - 17:30
Saturday (Biweekly): 08:30 - 13:00
Why Us?
My client is not just a garage– they are long standing family run business based in Nottingham that believes in nurturing talent and helping our staff members progress in their careers. As a service advisor, you're the backbone of our operation, and we're committed to helping you realise your full potential.
Job Responsibilities & Tasks
Deliver excellent communication skills and customer service over the phone and face to face.
Be organised and able to manage a busy workload to ensure work is assigned to technicians quickly and efficiently.
Contact customers and explain any necessary vehicle repairs in a way they can understand, and gain approval for this work.
Call suppliers to order parts, and bring them into stock on the system once they arrive, ensuring the work flows through the workshop.
Ability to work in a fast-paced environment, and still maintain outstanding customer service throughout.
Help answer all incoming email enquiries to the branch, and schedule bookings on the system.
Ability to work effectively as part of a team, assisting your Managers in completing key administrative tasks
Understand and adhere to the companies policies and procedures.
Undertake the necessary training and skills development.
Ensure that all works carried out are conducted per the companies procedures.
Technical Competencies
You must have excellent customer service skills, be computer literate, and be confident in receiving and making phone calls.
Industry experience is not essential but preferred.
Perks and Benefits:
Basic starting salary of £26,000 + Bonus (OTE up to £28k)
No working Sundays or bank holidays.
Pension scheme
Staff discount on servicing, MOT, and repairs
Long service and loyalty incentives
Staff referral scheme
Company social events
Opportunities for career growth and progression
Supportive and inclusive work environment
Job Type: Full-time
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
