Service Administrator

Service Advisor Administrator (Part Time) - Reading BMW
23 hours per week Monday to Friday. Start and finish times negotiable
Salary £14,730pa plus bonus
12 month Fixed Term Contract Maternity Cover

Create experiences you can be proud of.

As a key member of our Service department, our Service Administrator will ensure an organised and meticulous administration service for our Service department and customers. You will prepare key documentation for all customer service and repair visits, maintain accurate and updated customer records and vehicle data, and carry out pre and post visit customer care calls to ensure an unrivalled customer experience. This is a fast paced role with a variety of learnings along the way, alongside progressive vehicle updates with a world class premium brand, so full training and support will be provided.

What we can offer you

• 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme and Sharesave scheme to grow your savings
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• An internal colleague recognition system to celebrate achievements
• A community volunteering day

What you’ll do day to day

• Carry out effective and meaningful customer pre and post visit calls, and handling inbound & outbound telephone calls to existing customers
• Respond to customer enquiries, including from our brand partner
• Identify the needs of the customers and guiding towards the service or product that will best meet their requirements
• Provide a high level of customer service which will allow you to build relationships with our customers to retain business
• Be a pivotal area of support to our front of house Service teams, and wider Aftersales and workshop colleagues

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Ability to provide a first-class customer service with energy and enthusiasm

• A passion for your role and the tasks you undertake
• An effective multitasker who is methodical and efficient
• Has a genuine desire to help people and the team
• Attention to detail
• Be organised and self-motivated to ensure targets and deadlines are met
• Be IT alliterate with the ability to use multiple systems at once

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.