Address
Form of work
SalaryService Advisor - Lexus Guildford
(GBP32,146.07pa + OTE circa GBP41k )
Create experiences you can be proud of.
Working with world-class brands as a Service Advisor you ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you ll broaden your experience across both sites and brands. And with the right support from us, you ll be able to progress as high as you can aim.
What we can offer you
33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
Retail discounts that save you money every day
Gym discounts, cash healthcare plans, and a cycle-to-work scheme
Car discounts for new and used purchases and servicing
Flexible pension scheme and Sharesave scheme to grow your savings
Family-friendly policies that help you spend more time with the people that matter
A wellbeing programme to support you and your family
An internal colleague recognition system to celebrate achievements
A community volunteering day
What you ll do day to day
- Provide an outstanding level of customer care
- Book service and repair work, always ensuring workshop and parts availability
- Keep customers fully informed of progress of their vehicle repairs
- Organise loan car bookings for customers where needed
- Obtain and process payments in a timely manner in adherence to Inchcape policy
- Maintain accurate customer records on our systems
- Convert as many inbound and outbound calls into bookings as possible
Helpful skills and qualifications
Don t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication and organisational skills
- A passion for delivering an incredible experience to all, whether internal or external customers
- The ability to identify the needs of the customers and opportunities to upsell
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role
- Full UK driving licence
Who we are
Inchcape is a global automotive group that sells, services, and repairs the world s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.
But you don t need to love cars to work with us you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That s why we believe Inchcape is for everyone.
